Manager Customer Service
Resume:
C U R R I C U L U M V I T A E
Name: Victoria R de los Rios
Address: Miami Shores, FL
Email: *****************@*****.** /
***.*****@*****.***
education:
Bilingual Executive Assistant Diploma, Mary Ward College. Madrid (Spain)
Universidad Aut noma of Madrid. Psicology. 1 Year.
Hemingway Institute, ESL Spanish Tutor.
professional experience:
HOLA TELEVISION GROUP S.L. (Aug 2009 to April 2012)
Office Manager and Executive Assistant to the CEO.
As part of the Hola Magazine Company, Hola Television Group was setting up
some new TV Channels in different countries all around the world, from the
main office in Madrid. My position was to set up this new office and
support the CEO and the owner-President in all the tasks they need to
develop this new project and their complete personal relocation in Spain.
Those two Directors were American, currently living in San Francisco and
Madrid.
FREELANCE PERSONAL ASSISTANT (Oct 2008 to Aug 2009)
The crisis in Spain and the difficult situation, forced me to work by
myself, as a Personal Assistant, I had some clients to whom I was working
some hours/days or projects, as his Personal Assistant, adapting my support
to their different needs. I worked with them virtually and also in their
facilities. It was a great experience with a good personal success.
CONSERVATION VOLUNTEERS. AUSTRALIA. (Aug to Sept 2008)
Break time in my professional career working in different projects to
conserving the Australian environment. Eight weeks in collaboration with
CVA org, in the Natural Parks of Brisbane and Cairns.
FAIRFIELD GREENWICH GROUP. Madrid Office, Spain (April 2005 to Oct 2008)
Office Manager and Executive Assistant to General Manager & President.
Multinational Hedge Fund Company headquartered in New York. Set up of the
new offices in Madrid, Coordination of agenda, events, and meetings. Budget
control, preparation and update of financial brochures and technical
documentation. Customer Service tasks, control and payment of suppliers and
overall office services. Daily contact with very high level speakers, as a
intermediate, as Presidents, Bankers, General Managers, Ambassadors and top
personalities of the high society.
NEWELL RUBBERMAID GROUP - Southern Europe Head Office (2002 - 2005)
Executive Assistant to the President.
Industrial Sector Multinational. Home D cor Division, Southern Europe,
Events organization, Coordination General of manager's Agenda, Travel
arrangements, Bookings, Control of expenses, Executive Committee
Presentations etc. General control and set up of the main offices.
BUSINESS OWNER -TABATA Restaurant, Madrid (1999 to 2002)
ELI LILLY PHARMACEUTICAL. Madrid Head Office, Spain (1991 to 1999)
Multinational Pharmaceutical Company. Great progress during this 8-year
period included: IT Junior Analyst, Sales Assistant, Medical Congress
Event Coordinator, and Sales & Marketing Team support.
P.A. to the General Manager in the Pharma Business. (4 years)
P.A. to the General Manager in the Veterinarian Business (2 years)
P.A. to the General Director in the IT Department (2 years)
Trainer of employees in Word, Excel and Power Point. I trained 300 Lilly
employees as users of the Office tools.
NUOVA 10, San Agustin de Guadalix, Madrid, Spain (1989 to 1990)
Personal Assistant to the President
BBVA
BILBAO VIZCAYA ARGENTARIA BANK Corporate Head Office. Madrid (1987 to
1989)
Bilingual Secretary - Stock Market Research Department
AMERICAN EXPERIENCE 2012 -2013
SPANISH TUTOR Alpharetta, Atlanta (Feb 2013 to now)
Currently teaching Spanish language as a private tutor. Children and
Adults, while I am looking for a good professional opportunity.
WORLD FINANCIAL GROUP - Atlanta (Oct 2012 to Jan 2013)
Bilingual Assistant to the Senior Marketing Director of the WFG office in
Atlanta.
My first job in the USA
CCB SCHOOL OF ATLANTA - Atlanta (Jul 2012 to March 2013)
Advanced English Classes to improve the language and keep my Visa Status
in USA
Qualifications (2) - Specific Training Courses:
Executive Secretary skills. Top IIR
General Manager Assistant Training. Tea Cegos Co
Social Styles. Ernst & Young
Team Work. Lilly Pharmaceuticals
Speaking in public. Ian Brownly & Associates
Microsoft Office Train for Trainers, Word, Excel, Power Point
Business Skills & Knowledge:
Customer Service
Presentation Skills
Highly social skilled, Strong verbal and written communication Skills.
Highly motivated, Proactive, Independent, own Challenges.
Open minded
Ability to take initiative, self directed and results-oriented
Used to treat sensitive or confidential information with appropriate
discretion
Ability to prioritize multiple assignments.
Other Information:
Advanced user of MS Office tools, Word Processing, Excel sheets, Power
Point Presentations, Outlook, e-mail, MS Access, Internet, Scanner, etc.
Georgia Driver license. Own car. Punctuality
Spanish Drivers license, non smoker.
USA Permanent Resident / GreenCard
Language Skills:
English: Fluent
Spanish: Native
Italian: Fair knowledge
Florida, Septtember 2013
References:
Myron Wick (HOLA TV CEO)
*******@***.***
Andres Piedrahita (FAIRFIELD GREENWICH PRESIDENT)
******@*****.***
*********@*****.***
Javier Garcia (LILLY PHARMA GENERAL MANAGER)
******.******@*****.***
Oscar Calleja (NEWEL RUBBERMAID GENERAL MANAGER)
********@*******.**
Martin Ricoy (NEWEL RUBBERMAID PRESIDENT SOUT EUROPE DIV)
***********@**********.***
Jose Antonio Honorato (BBVA Director 1988)
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