Manager General
Resume:
A lison Dekorsi
Glenview,Il. 60025
Phone: 847-***-****
Email: a ********@*******.***
OBJECT IVE
To secure employment with a company that gives me opportunity to utilize my knowledge and skills and set new
challenges and growth potential to the fullest of my capabilities.
QUAL IF ICAT IONS
Energetic team player
Detail oriented, organized, able to prioritize
Self-starter who works well independently and/or with others
Dedicated, motivated, outgoing and loyal employee
COMPUTER EXPER IENCE
Opera
M3 (invoices,AR and AP)
Microsoft Word
Data Entry
Professional Experience
S taybridge Suites
100 Barclay Blvd.
Lincolnshire, I l 60069
Position: Guest Service Manager
5/2011-5/2013
DUTIES INCLUDED:
-Oversee the day to day operations and assignments of the hotel staff.
-Assist General Manager in the development and communication of departmental strategies and goals.
-Communicate and enforce policies and procedures.
-Recommend and/or initiate salary, disciplinary, or other staffing related actions in accordance with company rules
and policies.
-Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job
f unctions.
-Assist General Manager in monitoring financial and operational plans for the hotel. Provide regular direction and
manage hotel operations for all/some of the following areas:
-Front office, revenue, and reservation functions to ensure the delivery of superior guest
services.
-Food and Beverage, to ensure standards of operation and quality and guest satisfaction
a re maintained.
-Housekeeping and Maintenance, to ensure compliance with quality and brand standards
i n all areas of the hotel.
-Back office, reconcile time edits and payroll administration in compliance with wage and
hour regulations. Enter invoices in a timely manner for payment. Order office supplies/
housekeeping supplies.
-Convenience store (pantry), maintain and stock according to brand standards. Monitor
i nventory and order as needed in a timely and efficient manner.
-Promote teamwork and quality service through daily communication and coordination with other shifts and
departmental management.
-Interact with outside contacts:
-Guests, to ensure their total satisfaction.
-Owners, regarding operational updates and current issues.
-Vendors, to resolve any vendor performance issues, etc.
-Serve as Manager on Duty when General Manager is offsite.
S taybridge Suites
100 Barclay Blvd.
Lincolnshire, I l 60069
Positon: Front Desk/Audit
3/2011 – 5/2011
DUTIES INCLUDED:
-making reservations
-checking in/out guests
-dealing with guest issues
-PBX computer work and reports for audit
-email/fax
-end of month reports for management and ownership
-end of month inventory
Holiday Inn Conference Center
411 S. Larkin
Joliet, I l 60436
Position: Front Desk
1/2010 – 3/2011
DUTIES INCLUDED:
-making reservations
-checking in/out guests
-dealing with guest issues
-email/fax
References Available Upon Request
Contact this candidate