Customer Service Representative

I have managed Legal documents, document creation, editing, repair,

and recovery for the New York City Police Department for 2 consecutive

years. Reporting to the Platoon Commander with case sensitive materials,

summaries, and proposals for the NYPD as well as performing secretarial

duties has prepared me to be the best candidate as a legal assistant

.Proofreading, and paying close attention to details pertaining to legal

matters combined with my education has strengthened my abilities. I've

acquired courtesy, professionalism, and respect for all as well as the

ability to be objective and thorough in my responsibilities. Given my

knowledge of City, State and Federal regulations, and strong communication

skills, I assure you that I am the best candidate for this vacancy.

Sincerely,

Kishana Shands

(347) 420- 8774

Kishana Shands

225-04 114th Rd

Cambria heights, New York 11411

Phone (347) 420- 8774

Email - *******.******@****.****.***

Education

John Jay College of Criminal Justice

(2004 - 2011)

Bachelors Degree - Communications Contractual Law

Minor - Public Administration

Work Experience

NYPD - Police Communications Technician

(2009 - 2011)

11Metrotech Center - Brooklyn, New York 11209

Duties:

* Legal document preparation, document creation and editing, repair,

and recovery.

* Reported to a Platoon Commander with case sensitive materials and

summaries and proposals

* Proofread paying close attention to detail and recorded all

pertinent information pertaining to legal matters

* A liaison between the Public and the Police force (tracking

systems)

* Apprised senior management of project status, issues and concerns

* Completed correspondence, database maintenance, and maintained

records.

* Coded and dispatched emergencies relating to health/EMS, Fire and

Criminal activity, and domestic disturbances of the 5 boroughs.

* Taking dictation and transcribe dictation and compose

correspondence, reports, and memoranda for the Department Head.

* Leaded and guided clerical staff in the performance of

administrative and secretarial duties.

* Trained new crew members.

* Responds to and resolves patient questions and issues, as needed.

Chase Bank - Customer Service Representative - New York, NY 10009

(2006-2007)

Duties:

Marketing - budgeting

Professional and friendly interactions with both customers and

Chase team members.

Professionally received and resolve to escalation calls as

needed.

Effectively multi tasked and prioritize tasks at hand.

Displayed good organization skills and detail oriented

The Home Depot - Team leader Customer Service Representative - New York, NY

10028 (2004 -2006)

Duties:

* Maintained a balanced budget

* Acted as a liaison between customer and manufacturer, as well as

between customer and freight carrier.

* Answered calls from customers, quickly assessing their needs and

proactively providing solutions.

* Provided product and service knowledge to customers and

relationship - building repeat business customers.

* Kept customers informed on the status of their order, reconciles

errors in a cost-effective manner, and following up to ensure all

customers' needs were fulfilled.

Essential Skills

* Excellent public speaking and Communications skills

* Proficient in LexisNexis and Westlaw research engines

* Strong analytical and writing skills

* Ability to arrive at logical conclusions

* Work well under pressure( high volume)

* Ability to multitask (meet strict deadlines)

* GIS tracking systems

* Strong MS Word,Excel skills, SpSS, GIS tracking.

* Typing 55 wpm +, fax.

Contact this candidate