Customer Service Sales

Shanika Graham

*** *********** ******, ********, ** 11203

Cell: 646 • 724 • 1124

Email: *******.*****@*****.***

Profile Award winning customer service and sales professional with more than 3 years of

experience. Successfully implements customer oriented tactics and

standards/procedures to generate and apply problem solving solutions as well as

maintaining a positive company image.

Experienced in customer service & sales.

Experience

•

1. Well versed in office tasks such as filing, copying, faxing, printing, ordering of

Summary

supplies, & inventory management.

2. Strong problem solving skills & cash handling; familiarity with selling points &

creating long lasting relationships; serious commitment to excellence as part of a

team/independently.

3. Advanced time management skills, initiative, planning/organization, flexibility, &

communication.

Education

B.S., Management/Human Resources, Post University, Waterbury, CT

7/13 – 8/13

Professional

Teller – JP Morgan Chase, Brooklyn, NY

Experience

1. Worked with branch Personal bankers/Relationship bankers to

consistently promote products & services (Checking Accounts,

Savings/Money Market Accounts, Investments, Credit Cards,

6/13 – 7/13

Mortgages, Loans, etc.) to meet client’s needs.

2. Developed selling plans & solutions during daily branch “huddles” to

accompany team in P&L (Profit & Loss) levels.

3/11 – 5/13

Full time Teller – Valley National Bank,

Brooklyn, NY

1. Assisted Lead Teller in Branch’s operations of daily settlement & cash

count.

2. Worked with branch Sales Associates to promote products & services,

especially Mortgage opportunities to meet client’s needs and exceed

quarterly goals.

3. Managed cash drawer daily and performed buy/sells to Lead Teller

when appropriate.

Senior Teller – JP Morgan Chase,

Brooklyn, NY

4. Operated Branch’s weekly settlement & cash count, allowing

efficiency among team of seven tellers and entire banking platform.

5. Worked with branch Personal bankers/Relationship bankers to

consistently promote products & services (Checking Accounts,

Savings/Money Market Accounts, Investments, Credit Cards,

Mortgages, Loans, etc.) to meet client’s needs and exceed monthly

goals by 45%.

6. Responsible for incoming/outgoing shipment of vault cash of over

$250k in absence of lead teller.

7. Assisted ABM (Assistant Branch Manager) or supervisor in daily

tasks outside of teller transactions (such as Filing, Copying, Faxing,

Scanning, Answering of telephone, Ordering supplies, etc.) when

needed to ensure smooth flow of branch operations.

8. Developed selling plans & solutions during daily branch “huddles” to

accompany team in P&L (Profit & Loss) levels, maintaining a balance

at level 1 (Highest level).

3/09 2/10

Sales Associate – Staples Copy & Print,

New York, NY

3. Performed various computer operations/projects that included

labeling of documents, binding, creating of flyers/banners, specialty

printing.

4. Assisted clients in copying, emailing, scanning, and faxing when

needed, ensuring the highest level of satisfaction.

5. Accompanied management in all office tasks when needed.

6. Worked with supervisor to train & coach three new hires in order to

provide efficiency throughout busier hours of store.

7. Managed morning shipments of store supplies/products twice a week

and inventory; provided excellent customer service to every client

enforcing loss prevention.

Computer Skills

Windows XP/7 • MS Word • MS Excel • Mac OS X

• MS PowerPoint • POS System

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