Customer Service Sales Representative

LEROY C. GRANT

*** ****** **.

Orange, N.J. *****

Phone: 973-***-**** Email: ***********@*******.***

Summary of Qualifications:

. Strong customer service background

. Proven ability to interact effectively with clients, customers and

staff

. Dynamic, responsible and diligent individual proficient in handling

simultaneous projects and tasks

. Skills include MS Office/Word, Typing 40wpm, Dictaphone

EMPLOYMENT:

Account Representative . LIBRARIAN'S CHOICE . Jersey City, NJ . 2012 -

present

. Developed clients throughout the United States school libraries via

direct lead cards and or internet access.

. Daily calls to Librarian's across the country with the offer of

recent and or newly published library books and or E-Books for

major Publishing firms.

Account Executive Manager . CONVERGED MANAGEMENT . Bloomfield, NJ . 2008 -

2009

. Managed calls to Small Business owners throughout the United

States.

. Offered and sold the companies services and options to small

business owners for a 14-day Web-profile of their company.

. Approximately 350 calls per day utilizing the phone dialer system.

Company closed due to economy

Benefits/Claims Rep. . HORIZON BLUE CROSS/BLUE SHIELD . Newark, NJ .

2006 - 2007 (temp)

. Handled membership services for the elderly as well as

employees throughout New Jersey.

. Filed claims for payment, reimbursements, monies owed to

company, which also included making necessary adjustments to an

account.

. Advised members of which benefits the company offers, what's

covered, and made recommendations on which benefits may fit

their needs.

Position was a seasonal temporary assignment

Pre-litigation Specialist . JBC LEGAL GROUP . Bloomfield, NJ . 2004 -

2006

. Responsible for the collection of past due debts; i.e.

Utilities, Bounced Checks, and or over due loan accounts.

. Also made decisions on whether or not to pursue litigation for

nonpayment.

Company relocated out of state

Account Representative . OUTSOURCING SOLUTIONS . E.Windsor, NJ . 2000 -

2004

. Third-party collections service for the State of New Jersey,

Division of Taxation.

. Collection of past-due Business Taxes, (Gross Income Tax, Sales

& Use, as well as Corporate Taxes).

. Average daily case load of 30/day on inbound and outbound

calls. Reviewed tax applications, Account balancing, and or

Judgement Issuance.

Company outsource by the State of New Jersey

Account Sales Representative . FIRST CAMBRIDGE SECURITIES . New York,

NY . 1997 - 2000

. Planned and coordinated a potential list of clients for the

sale of Stock Investments offered by the firm.

. Provided existing clients with investment stock options.

. Also monitored stock investment activities for present and

future clients of potential risk or gains.

Relocation of residency

EDUCATION:

Attended University of Maryland . BUSINESS ADMINISTRATION . 1983 - 1986

AFFILIATIONS:

Member of the 1985/1986 University of Maryland Football Team.

Also a member of the Planning Committee/Student Union @ University of

Maryland - 1984

Reference available upon request.

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