Customer Service Administrative Assistant
Resume:
DEBRA WINCHELL
Latham, New York 12110
*****.********@*****.***
ADMINISTRATIVE ASSISTANT
Experienced, conscientious and resourceful administrative assistant seeking a full-time position
using her administrative, computer and research skills. Intelligent, well-spoken, well-organized,
flexible, diplomatic. Learns very quickly. Typing 70 wpm.
WORK EXPERIENCE
• Managed calendar and prepared expense reports for department director and managers.
• Scheduled meetings for staff. Maintained several different unit calendars within the information
technology division.
• Integral member of the Intranet redesign project.
• Produced and updated diverse reports with varying contents and deadlines for different units of
the information technology division.
• Maintained action items for several different IT department teams and projects.
• Gathered, identified, analyzed and compiled web sources of regulatory information for the
cosmetics, food and health supplement industries.
• Gathered, identified, analyzed and compiled information based on primary and secondary
historical records of many kinds, including vital, probate, land, church, cemetery and military.
• Personalized one-on-one instruction on use of personal computers and popular software and
online applications.
• Managed access to the company Intranet for provider, employer and broker members, solving
log-in and minor claims issues.
• Coordinated department seminar series at Rensselaer Polytechnic Institute.
• Processed manuscripts and bibliographies for the publications unit of the Professional
Development Program.
• Ordered and maintained office supplies. Established supply order routine in department at
Kaiser Permanente.
WORK HISTORY
• Genealogist, Freelance, May 2012-present
• Personal Computer Tutor, Freelance, March 2012-present
• Information Analyst, Ithos Global, October 2010-December 2011.
• Administrative Assistant, Information Technology, Capital District Physicians’ Health Plan,
Inc., February 2000-January 2009.
• Administrative Secretary, Sargent & Blais (Government Programs Customer Service of
Kaiser Permanente and Corporate Reporting of Empire Blue Cross Blue Shield), January 1999-
December 1999.
• Customer Service Representative, Computer Trainer, Accustaff (ACCESS Transit Services),
October 1998-December 1998.
• Senior Secretary, Rensselaer Polytechnic Institute, September 1990-July 1998.
EDUCATION & TECHNICAL SKILLS
• Bachelor of Arts: Sociology, Wells College, Aurora, New York.
• Microsoft Office 2007; Browsers Internet Explorer 5-10, Mozilla Firefox, Google Chrome.
• Other office applications: Adobe Reader; Biscom fax software; Computer Associates Clarity
PPM (Project & Portfolio Management) and Open Workbench; eFax; LEADTOOLS ePrint;
Lotus Notes and Calendar; WordPerfect; Novell GroupWise; PageMaker; Pitney Bowes
Desktop Express; SMART Technologies’ SMART Board.
• Numerous Security and Desktop Maintenance Applications
• Blogs: Historysfaces.blogspot.com, Wabashvalleyfamilies.wordpress.com
CERTIFICATIONS
• Computer Literacy, ProveIT, April 2013
• Microsoft Word 2007, ProveIt, June 2013
• Advanced Formatting in Word, Skillsoft, June 2013
• Using Tables, Charts and Graphics in Word 2007, Skillsoft, May 2013
• Microsoft Powerpoint 2007, ProveIt, June 2013
• Distributing Presentations in Powerpoint 2007, Skillsoft, June 2013
• Outlook Web Access 2007 Advanced Features, Skillsoft, June 2013
• Listening Skills, ProveIT, April 2013
• Following Written Instructions, ProveIT, April 2013
• Basic Office Skills, ProveIT, April 2013
FOREIGN LANGUAGES:
• Studied Spanish for 3 years in high school. Studied German and Italian for 3 years in college.
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