Customer Service Medical
Resume:
Marcia R. Holmes-Reynolds
East Orange, NJ 07018
************@***.***
OBJECTIVE: To obtain a position in the medical field utilizing my recent training and previous
experience to provide excellent patient care in an organization that offers room for growth.
EDUCATION
Drake College of Business Newark, NJ 01/2012
Medical Office Technology-Certificate
Clinical courses; Clinical Medical Assisting, Phlebotomy, Electrocardiography
Administrative courses; Medical Terminology, Medical Billing and Coding, Introduction to Windows, Medical
Office Management, Computer Keyboarding
NorthWard Center Newark, NJ 08/1985
Secretarial Certificate
East Orange High School East Orange, NJ 06/1984
Diploma
EXPERIENCE
Pembrooke/Merck Kenilworth, NJ 03/2012- Present
Drug/Alcohol Administer
• Administer drug/alcohol testing to contractors working on Merck premises
• Administrative work of keying results of test into e-drug system
• Complying with HIPPA privacy act
• Responsible for sending positive test result to Lab Corp for further analysis
• Handle high volume of incoming calls, filing, faxing and emailing
• Extensive customer serves in person and over the phone
Good Life Adult Daycare East Orange, NJ 12/2011-02/2012
Medical Assistant/Extern
• Provided assistance by helping patients in and out wheelchairs, feedings, dressing & grooming
• Accompanied patients on doctor visits as requested by Head Activity Coordinator
• Organized and supervised indoor/outdoor activities with the patients to help keep them mentally healthy
& alert.
• Monitored patients safety while program in session and report to Administrator any harmful/dangerous
situations
AAA NJ Automobile Club of New Jersey Florham Park, NJ 02/2008-02/2011
Customers Service Representative
• Handled high volume of incoming calls in a call center environment
• Resolved customer complaints.
• Corresponded back to supervisor via. Outlook
• Assisted with calls from different locations.
Marcia R. Holmes-Reynolds
Apple One Temp/Formedic Somerset, NJ 02/2006-08/2007
Data Entry Operator/Customer Service
• Performed data entry information into Formedic data base (ALBERT).
• Answered high volume incoming and outgoing calls.
• Assisted with taking phone orders RX pads.
• Recorded log of progress notes for MD, PA, and NPA’s.
• Verified and confirmed Assistant Physician’s location at sites.
Novartis Pharmaceutical East Hanover, NJ 09/2005-08/2006
Data Entry Operator
• Performed high volume of data entry in the Novartis data base.
• Entered white blood count (WBC) and absolute Neutrophils (ABS) of patient that is currently on
Clozaril by mail.
The MCS Group Medical Copy Service Newark, NJ 09/2003-04/2005
Customer Service Representative
• Responsible for retrieving medical records, Scholastic records from custodian for lawyers with
upcoming litigation court dates.
• Communicated with medical facility, IRS, Worker Compensation board,
• Responsible for upcoming subpoena deadlines.
• Assisted in pulling and faxing over authorization request per HIPPA requirements to office mangers.
SKILLS: Microsoft Office Suites, Windows XP, Medisoft Billing Software, Vitals, 55WPM
Salary Requirements: $16.00 - $20.00 Hourly Rate.
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