Customer Service Manager
Resume:
BRENDA M ATT
**** **. ******* ******, *** **
NEW ORLEANS, LOU ISIANA 70115
***********@*****.***
CUSTOMER SERV ICE/ADM I N ISTRAT IVE PROFESSIONAL
SPECIALIZING IN COMMERCIAL BANKING ASSISTANCE
Objective
I am looking to secure a position where my customer service and business office skills can be
u tilized while additional skills are being gained.
Summary of Skills
• Type 45 wpm
• Microsoft Word, Access and Excel
• Have knowledge of Power Point
• Skilled in Baker Hill Loan Document Logging System
• Dialer phone system
• Cash till of $500.00
• NSF returns
• Balancing checking, savings and tellers with general ledger
• Item processing, research and adjustments
• Operated a postage machine
• 10 key calculator
• Cashier Checks, Certified Checks and Money Orders
• Filing
• Data Entry on Excel spreadsheet
Experience
Whitney National Bank
C ustomer Service Representative – 06/2008 to 06/2012
Supervisor: Rachel Johnson – 800-***-****
• Assisted customers via dialer phone system
• Checked balances and verified customer’s t ransactions for personal and business accounts
• Accepted installment loan payments
• Submit ted fraudulent dispute claims
• Inst ructed customers with E-banking system usage
• Enrolled customer’s in the E-banking system
BRENDA M ATT
3615 ST. CHARLES AVENUE, APT 20
NEW ORLEANS, LOU ISIANA 70115
***********@*****.***
Collateral Processor – 04/2001 to 06/2008
M anager : Sheila Clark – 800-***-****
• Created new commercial and retail loan files
• Filed incoming documents for existing loans
• Retrieved files for banking officers review by phone, e-mail, fax or in person
I maging Processor – 05/1995 to 04/2001
M anager : Sheila Clark – 800-***-****
• Scanned new retail loan documents
• Scanned existing retail documents
• Identified customers to new loan or documents
• Identified type of document
• Inventoried and shipped files to a secure facility and retrieved as needed
E DUCAT ION
T U LANE UN IVERSITY, B usiness Management Coursework
M EADOWS DRAUGT HON BUSINESS SCHOOL, Certificate in Accounting
V ITAL LEARNING: Bayard Management Group, L LC: N ationally Certified in Customer Service
February 2013, I nstructor: D r. James Gilmore, Jr.
References:
Jenifer Kimberly, Whitney Bank Banker Solutions Manager 800-***-****
Shamara White, Whitney Bank Collateral Release Processor 504-***-****
Beverly Bierria, Whitney Bank Collateral Release Processor 504-***-****
Contact this candidate