Medical Manager

Shane Lacaillade *** Eagle Flight. Cibolo, TX ****8

660-***-**** ( ***********@*****.***

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MEDICAL OFFICE MANAGEMENT: DIRECTOR OF OPERATIONS: BUSINESS DEVELOPMENT

Value-driven executive with a proven record of quality, expertise, and

achievement in creating and developing new efficiency strategies and

quality control process improvement plans that resulted in improved

outcomes, explosive growth, and financial performance gains.

Operations Management: Team Building, Human Resources, Personnel Benefits,

Team Facilitation, Training/Development

Business Development: Strategic Planning, Competitor Analysis, Marketing

Strategies, Policy/Procedure Development,

Problem Resolution, Project Planning and Risk

Management

Organizational Management: P&L Management, Financial Reporting, Budget

Planning/Preparation, Expense Reductions, Human

Resources and Cost Control

Public/Business Relations: Seminars, Community/International

Presentations, Contract Negotiations, Board

Participation, and Team Facilitation

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CAREER TRACK

USAF Various Locations

1990-Present

Director of Operations

Serves as the principal advisor to the CEO on all issues regarding the

welfare, training, morale, and proper utilization and progression for all

medical personnel. As such, role includes defining, shaping, and executing

policy in support of 122 medics, nurses and physicians serving in 6

distinct divisions. Oversees and directs the execution of $15M in budget

and resources. Directs the delivery of cost effective healthcare education

for over 80K beneficiaries worldwide yearly. Builds strategic partnerships

with senior leaders at federal agencies (foreign and domestic), academia

and allied medical services.

. Operational arm of the CEO; managed 51 educational and support

programs/5.6K processes

. Catalyst for FY13 strategic plans development; vectored objectives to

align with DoD; increased overall matrix by 48%.

. Revised DMRTI organization; gained economy of force and unity of effort;

slashed expenditures 30% saving $100K

Director Clinical Operations

Managed the operations of 7 medical clinics supporting $15M in purchased

care and budget of $7.5M. Responsible

for ensuring accurate medical care was delivered during 75K appointments to

11K beneficiaries per year. Served as

the manager, supervisor or consultant to 82 medics, nurses and physicians

within the organization.

. Led resources and developed protocols; organizations relative value units

raised 18% above 2011 business plan; generated $4.5M in revenue and

increased patient access to 96%

. Halted failing pediatric HEDIS rates; identified source and adjusted

immunization schedule; 749 vaccinated, rates up 10% in 30 days

. Breathed life into acute care clinic; created 1.2K appointments; saved

the organization $420K in outsourcing costs

. Instituted Patient Centered Medical Home; trained staff, redesigned

clinic flow and wrote operating procedures; provider to patient

compliance rose to 96%

. Authored 6 staff support protocols; utilized US Preventive Service Task

Force care measures; evidence based care up 66%/preventive exams 42%

Senior Medical Advisor/ medical Education Consultant

Acted as the principal advisor to the Special Operations Command Surgeon.

Provided medical technical oversight and guidance to all special operations

forces (SOF) within the Central Command operational area, which supported

over 8.5K personnel and 2K combat missions across 20 countries. Managed a

$2M Joint Headquarters clinic serving 300 personnel. Was the primary

medical logistician responsible for controlling $470K in medications,

response equipment and training-aids. Served as creator and lead instructor

for specialized first aid and combat care courses to over 300 coalition and

international students in 3 countries.

Ambulance Service Manager/ Emergency Management Consultant

Led 20 medical technicians and accounted for $800K in assets responsible

for providing 24 hour emergency care for 11K beneficiaries. Developed and

wrote guidance and regulations with regards to internal policies and

procedures and was a head consultant for the group's mass casualty response

plan.

. Mastered over 2.2K inspection criteria leading to the section earning 4

local and district level awards and the highest rating in the Air Force

in the past 7 years during the Air Forces Health Service and AAAHC

Inspections in 2010.

Clinical Operations Manager

Manager of a $1M Expeditionary Air Force clinic, which supported 1K

deployed beneficiaries. Served as the primary local public health officer

responsible for force health protection issues. Served as solo medic for

42 convoys and advised 2 Iraqi medical commanders on clinical operations.

Inspected and transferred over $3.8M in facilities and equipment to Iraq

Army medical community at two separate locations. Designed flow of care and

aided in the development of mass casualty response procedures for both

locations.

Medical Operations Consultant (Medical, Security and Contracting)

Served as the senior consultant to 8 Iraqi commanding Generals, base

defense leaders and 510 functional members regarding emergency management

issues. Prepared multiple reports and briefings for commanders and heads

of state discussing security and medical concerns involved with the

installation.

. Inspected and transferred $8.5M in medical construction projects; doubled

the Iraqi Army's medical treatment, living and warehouse facilities.

. Monitored $11M life support contract 7K Iraqi soldiers; ensured contract

met regulatory/Public Health and Bioenvironmental Engineering guidelines.

. Administrated $1.5M Biomedical Engineering and Repair contract; Iraqi

Army medical clinics' operational readiness was enhanced 40%

. Recharged and completed 1 year stalled surgical suite project; $7M suite

renovated in just 7 days boosting local life saving capacity 30%

Other Positions Held:

Medical Operations Manger, Orthopedic Technician, Surgical Technician,

Academic instructor

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LEARNING CREDENTIALS

Masters Healthcare Administration 2013

Grantham University Kansas City, Missouri

MBA, Finance and Consulting 2013

American Military University Charles Town, West Virginia

Bachelor of Business Management 2002

University of Phoenix Las Vegas, Nevada

Associates of Applied Science - Allied Health Science 2002

Community College of the Air Force Maxwell AFB, Alabama

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