Customer Service Administrative Assistant

ELIZABETH SALGADO

**** ****** **** *****

Downers Grove, IL

630-***-****

*******.***@*****.***

Professional Summary

Experienced office professional with a background in administrative,

executive and support positions. Demonstrated capability to manage

multiple tasks coupled with proven problem solving skills. Communicates

comfortably with different levels of staff and management. Effective

listening skills, strong ability to keep daily office functions organized,

data entry, Bilingual English-Spanish, Keyboarding 50 WPM

Customer Service Word/Excel/Outlook Office Administration

Professional Experience

Administrative Assistant/Receptionist

Troy Realty, Chicago, IL 2009-

Present

. Courteously greet clients and efficiently answer multi-line

switchboard

. Provide administrative support to a staff of 25 real estate agents

. Coordinate editing of properties into real estate multiple listing

service

. Schedule appointments to show properties

Branch Office Administrator 2010-2011

Edward Jones, Willowbrook, IL

. Provided exemplary customer service to clients

. Managed calendar for Financial Advisor

. Prepared and processed marketing mailings

. Provided administrative support to Financial Advisor

. Prepared client brochure packets

Executive Loan Administrative Assistant 1998-

2009

Midwest Bank (now FirstMerit Bank), Melrose Park, IL

. Reported to Senior Vice President of Commercial Lending Department

in daily operations

. Instrumental during on-going internal audit preparation; reviewed

files for completeness and coding accuracy and helped achieve

successful rating from state/federal examiners

. Provided administrative and clerical support to lending officers

. Improved customer satisfaction by providing exemplary customer

service

. Extensive customer service assistance in resolving complex issues

. Gathered, organized and generated daily officer reports

. Ordered title, flood searches and UCC searches, requested and

updated certificates of insurance from agencies, which supported

efficient loan officer functions

. Reduced retrieval process time of recorded mortgage document numbers

resulting in decreased critical exceptions

Elizabeth Salgado

Page Two

Professional Development

Microsoft Office Suite, Certificate Received

2010

MicroTrain Technologies, Lombard, IL

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