Customer Service Assistant

Shirin Lotfalah Zanjani

Unit#UPH*, *** Pond drive, Tel: 416-***-****

Thorn hill, ON, L3T 7W5 Email:**********@*****.***

I am very pleased to have this opportunity to send you my resume as I am seeking an

opportunity to employ my professional experience towards my career advancement.

You will note that I have over 7 years experience in the field of Legal Assisting and

administration. I have been working at Youssefi Law Professional Corporation since June

2011, and experiencing Immigration, refugee and administrative law.

As you will note from my resume I have a Bachelor Degree in Law, and am student of

Paralegal Program. Equally notable are my strong skills in multi-tasking and creative

problem solving, adapting to fast-paced and challenging work environments, communicating

with clients in a very good manner and ability to work both as a team member and

independently with minimum supervision. Lastly I fluently communicate in English, French

and Farsi and I have a profound understanding of diversity in a work environment.

Thriving on challenges, I enjoy taking on responsibility and always bring passion and energy

to my work.

Thank you for your time and kindly feel free to contact me if you require any further

information.

Best regards,

Shirin L. Zanjani

HIGHLIGHTS OF QUALIFICATIONS

Keeps cases organized by establishing and organizing files; monitoring calendars; meeting

deadlines; documenting actions; inputting information into file database and case

management software; confirming case status with attorney.

Experience in Immigration and Refugee law, procedures thereof, Appeal, JR, H & C,

PRRA, Citizenship, PR, and Sponsorship, Consented divorce in Family law.

Legal affairs and researches in connection with Iranian Law, as legal opinion in terms of

refugees to state how they are not able to return to their home country.

Helps develop cases by maintaining contact with people involved in the case; scheduling

depositions; preparing and forwarding summonses and subpoenas; drafting complaints;

preparing and filing discovery requests; preparing responses to opposing counsel;

generating status reports.

Keeps clients informed by maintaining contact; communicating case progress.

Maintains case costs by verifying outstanding balances with attorney, clients, and

providers.

Supports case preparation by preparing case summaries and materials for mediation

conferences; preparing pleadings; monitoring and obtaining discovery responses;

organizing materials for team case review.

Enhances trial proceedings by organizing evidence; preparing exhibits; scheduling

witnesses; ensuring that witnesses are ready when needed; taking courtroom notes.

Updates job knowledge by participating in educational opportunities; reading professional

publications.

Accomplishes organization goals by accepting ownership for accomplishing new and

different requests; exploring opportunities to add value to job accomplishments.

Fluent in English, French and Farsi

Quick learner, responsible, flexible and superior client service skills

RELEVANT EXPERIENCE

Legal Assistance /Administration / /Receptionist

Greet Clients in a professional and friendly manner

Coordinated incoming/outgoing mail, faxes and email

Provided marketing on services available as well as help to direct the client to the

appropriate services

Received, ordered, and distributed office supplies

Prepare daily summaries of cash receipts, cash, cheques and main department balance

sheets,

Problem solve as much in advance as possible with strong sense of responsibility and

urgency

Make reminder calls of upcoming appointments

Coordinate clients and appointments in an effort to achieve maximum level of service

Answered all incoming calls in a courteous and professional manner

Formal letter writing skills and knowledge of MS Office & Excel

WORK EXPERIENCE

Youssefi Law Professional Corp. (Toronto, Canada), Legal Assistant (2011-2013)

Pars National Immigration Office, (Toronto, Canada), Legal Assistant (2010-2011)

Attorney at Law and Legal Consultant, (Tehran, Iran), my own Office (2008-2010)

Goodman Team (Tehran-Iran), Legal Assistant and Customer Service (2006-2010)

EDUCATION

Student of Paralegal Program, Seneca College (2012-2013)

Iranian Bar Association Member (2008- 2013)

Science and Culture University (Tehran)-Iran, Law (2002- 2006)

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate