Customer Service Assistant

Sachel Rodriguez

**** ***** ****, ****** ** *****

(Cell) 504-***-**** (e-mail) ***************@*****.***

Professional background

Recently certified Dental Assistant, with excellent charting, scheduling, Phone, filing, and

customer service skills.

Skill

Highlights

Hand piece care proficiency

Syringes and anesthetics

knowledge

Ultrasonic usage

Keep patients comfortable

Dental assistant talent

Alginate impression expertise

Dental equipment maintenance

Study model pour and trim

Superior customer service

Mouth mirror

Fully Expanded Dental assistant

Child tooth charting

Adult tooth charting

Current X-ray certification

Computer charting

Accomplishments

Supervision

Supervision team of three-staff members

Also completed over 70 hours of community service

Work Experience

2012 New Orleans Dental Center New Orleans, LA

Volunteer dental assistant

Greeted and prepared patients for dental examinations. Set up examination room and dental trays in

preparation for examinations and procedures. Properly sterilized dental equipment and examination

rooms, in accordance with infection control policies. Successfully assisted the dentist by performing

four-handed dentistry and other chair-side duties. Effectively operated x-ray machines and developed x-

rays. Also took impressions for retainers and appliances.

01/2008-03/2012 JcPenney Gretna, La

Assisted customers with store and products complaints. Provided customer service during an average of

60 calls per day by answering customer inquiries, solving problems and providing new products

information. Assisted customers in finding out-of-stock items. Greeted customers entering the store to

ascertain what each customer wanted and need.

Education and

Training

2012 New Orleans Dental Center School for Dental Assistant Harvey, LA

Dental Assistant diploma

Certified dental assistant (CDA)

Certified X-Ray and safety precautions

2008 John Ehret High School Marrero, LA

High School diploma

3.0 GPA

2010 Delgado CC

Major Communication

Minor English

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