Customer Service Sales
Resume:
MINNIE CUBA
Al Khail Gate Phase *, Dubai UAE P.O. 11417
***********@*****.***.**
Nationality: Filipino
Profile
Highly skilled and focused candidate with relevant Hospitality Industry
experience across both local and international settings: knowledgeable
and skilled across all aspects of Food Service, Hospitality and Customer
Service operations; excellent interpersonal abilities.
Key Skills
. Proactive team player; adept at engendering loyalty and harmonizing
performance among colleagues to achieve optimum service levels and
sales targets.
. Proficient in managing and prioritizing busy workloads to maximize
productivity without compromising accuracy of records or quality of
customer service.
. Effective communication and interpersonal abilities; able to liaise
with clients and suppliers to help engender mutually beneficial
solutions and increase sales and revenues.
Education and Qualification
March 2004
Mariners Polytechnic College, Naga City, Philippines
B.Sc. Hotel and Restaurant Management
University of Saint Anthony, Iriga City, Philippines
Hotel and Restaurant Management
Professional Experience / Career Profile
Nov 2010-Present
Guest Relation's Executive
Segreto Restaurant, Jumeirah Dubai, UAE
. Supervises and delivers effective reservation systems to maximize
potential number of covers and meet customers' required needs;
maintains full awareness of restaurant layouts and table plans.
. Welcomes guests and leads them to their seats; builds relationships
with first-time and regular customers and utilizes guest recognition
abilities to ensure professional and personalized service; treats
guests with courtesy and respect regardless of volume of customers.
. Advises guests on the available beverages, cocktails, and wines;
monitors guest satisfaction upon departure and reports any problems
to management when necessary.
May 2007-Nov 2010 Waitress
Segreto Restaurant/Centimetro Bar, Dubai UAE
. Presented the menu and took customers' orders; ensured that all
expectations were set correctly by giving correct time frames and
provided all information regarding beverages, cocktails and wines to
ensure profitability and increase sales.
. Ensured preparation of all mise-en place and served all food and
beverage according to required standards: monitored quality of food
and beverage served to ensure complete customer satisfaction;
reported all complaints to management for corrective measures.
. Cleaned designated areas according to standard hospitality
procedures, regulatory requirements and restaurant protocols.
May 2006-2007 Cashier/Hostess
Bedroom Supper Club & Bar Co. Ltd
Mall of Asia, Philippines
May 2005-2006 Cashier/Hostess
Mini Shabu Shabu Harbour Square CCP Complex
Philippines
Feb 2005 - Apr 2005 Cashier
Dish, ELJCC Bldg. ABS CBN Comp., Quezon City Philippines
. Welcomed guests and led them to their seats and ensured they are
served in an upbeat, friendly and efficient manner; ensured maximum
customer satisfaction and reported feedback to management on the
quality of food and service.
. Took payments from customers and operated the cash register
according to set standards; responsible for processing credit card
transactions and balanced all invoices with sales; assisted various
staff with other duties as needed.
. Practiced good customer relations and provided prompt customer
service; assisted guest without compromising service levels for
other customers.
. Provided sales reports at the closing of business; ensured accuracy
of all reports.
October 2004-Oct 2005 Cashier
Major Shopping Management Corp
SM Megamall Bldg., Mandaluyong Philippines
. Responsible for the maintenance of sufficient amounts of change for
cash drawer; balanced all invoices with the cash on hand and handled
the point-of-sale.
. Assisted customers in locating store items and helped them with
other legitimate concerns.
May-July 2004 Cashier
Bigg's Incorporated, Naga City
Jan-Mar 2000 Cashier
Jollibee, Las Pi as Philippines
July-Dec 1999 Cashier
Jollibee Redemptorist, Philippines
Additional Skills:
. Kaizen Quality Initiative
Achievements:
2011 - Best Romantic Restaurant Award in Time Out in Dubai
-100% Mystery Guest
2010 - Highly Commended Italian Restaurant in Dubai
- Colleague of the Month
Personal Details:
Date of Birth:
February 11, 1980
Sex: Female
Currently Residing:
Looking to Relocate to:
UAE
Canada
References:
Available on request
Contact this candidate