Customer Service Sales

Kimberly Wyatt

*** **. ***’s Ave #*G * Bronx, N.Y. 10456 * Mobile: 646-***-**** * Email: **********@*******.***

Core Competencies

• Exceptional customer service and telephone etiquette with outstanding problem solving skills.

• Ability to analyze and prioritize a situation, then develop a solution.

• Excellent organizational, communication and leadership skills.

• Familiarity with medical terminology.

• Strong computer and keyboarding skills, with Microsoft Office experience.

Professional Experience

Memorial Sloan Kettering Cancer Center New York, NY 5/2009 – 6/2013

Ambulatory Care Assistant (Pre-Surgical Testing/Cardiology)

Primary contact for new and returning patients, scheduling future appointments while also ensuring all

patients are promptly checked in using Epic software. Open and close check-in desk, and make sure all

patient paper work is complete for the following day. Inform patients of any delays in service they may

encounter while in Pre-Surgical Testing. Escalate any patient concerns to Session Assistant II and

Clinical Practice Supervisor as needed.

Memorial Sloan Kettering Cancer Center New York, NY 11/2007 – 5/2009

Nutrition Associate (Food & Nutrition)

Using computrition software, filled patient and visitor meal orders and generated a ticket for food

preparator, associates and expeditors. Processed credit card orders and input data on Computrition

software while maintaining various diet menus and providing room service information to patients and

family members.

Dietary Technician: Prepared food presentation on trays for patients; insured food trays were expedited

and various stations cleaned.

Petco Animal Supplies New York, NY 7/2006-8/2007

Front End Cashier/ Sales Associate

Daily customer service regimen: Processed in store and telephone purchases and returns (with

managerial approval). Upon delivery of merchandise, stocked floors and made adjustments: removing and

replacing sales/promotional advertisements.

Mount Sinai Hospital New York, NY 10/2005-12/2005

Internship/ Volunteer (Gastroenterology)

Confirmed patient appointments; filed and retrieved patient folders, faxed, copied documents. Answered,

screened and routed calls on a multi-line phone. Sorted and redirected interoffice mail and assisted with

any mail deliveries.

Skills

Healthcare Information System, Epic Systems, Clinical Information System, Computrition, Microsoft

Office, Typing (45 wpm)

Education

Monroe College Bronx, NY

Date of completion June 2007

Bachelor of Science

Associate in Applied Science Cum Laude

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