Customer Service Manager

**** ********* *****: 412-***-**** (home)

Drive 412-***-**** (cell)

Pittsburgh, PA Email: **************@***.***

15235

Timothy R. Ferguson

OBJECTIVE

Seeking to obtain a management position that will utilize my ability to

build relationships with customers and help a company to compete in this

changing economic landscape.

SUMMARY OF QUALIFICATIONS

Employee motivator with track record of recruiting, training and

supervising employees that last.

High Volume Account Manager, achieving top sales in the showroom each

month.

Strong communications skills; resourceful at working with customers,

handling complaints and objections, and resolving sales associate disputes

Ability to create eye-catching sales displays

Team leader who recognizes and utilizes strengths of individuals to reach

goals

Adept at learning new software and systems

Lifetime motorcycle enthusiast!

EMPLOYMENT

December, 2012 - Present

Sears Outlet

Monroeville, PA

ASSISTANT STORE MANAGER

Responsible for driving sales, hiring, training and supervising staff.

Four wall manager with excellent problem solving abilities, operations,

scheduling, payroll reporting, staffing issues, and customer relations.

Merchandised and staffed the store within the first three months of hire.

April, 2005 - December, 2012

ProSource Flooring

Monroeville, PA

ACCOUNT MANAGER

Responsible for selling all types of flooring products to trade

professionals and their clients

Prospecting new clients through cold calls, presentations, and walk-ins.

Professionally managing accounts and producing sales of over $100,000 per

month.

Top salesperson at store location.

Train new hires to achieve new members and high volume sales.

May, 2004 - December, 2004

Busy Beaver

Pittsburgh, PA

STORE MANAGER

Responsibilities included store and operations management.

Merchandised and staffed the entire store within the first three months of

hire.

Managed the run of store, scheduling, payroll reporting, staffing issues,

and distribution.

Created sales training videos that motivated employees to provide excellent

customer service.

October, 2000 - May, 2004

Home Depot

Pittsburgh, PA

DEPARTMENT HEAD

Rotating manager, with Store Manager responsibilities. Trusted with

carrying keys, opening and closing store, handling customer complaints and

issues. Managed Kitchen and Bath Design Center, Appliances, Plumbing,

Electrical, Garden, Lumber, Building Materials and Millwork departments.

Won Second Place award for "Garden Gold Cup" for district. Competed

against 14 other stores.

Exceeded budgeted revenue every month by 15% in Lumber, Building Materials

and Millwork departments

Created Garden Manual for the department, a step-by-step guide that ensured

quality performance of the garden department each season.

Motivated employees, teaching uplifting classes on product training,

customer service, and sales techniques.

Achieved high volume sales in 2003, reaching 126% of goal.

Successfully completed Assistant Store Manager Training.

November, 1996 - October, 2000

Circuit City

Pittsburgh, PA

SALES MANAGER

Sales Manager for rotating departments. Experienced in the sale and

management of Video, Audio, Computer, Appliances and Small Electronics

equipment.

Responsible for hiring, training and supervising staffs of 40 employees.

Trained employees in sales techniques and customer service.

Awards include "Presidents Club" for highest volume of sales and numerous

"Hero" awards for excellence in customer service. Won "Hero" awards for

listening to customers' issues and resolving problems.

Number one audio sales person in the Northeast Division: 1996-1997.

January, 1995 - November, 1996

Play It Again Sports

Edgewood, PA

MANAGER

Manager for Edgewood Towne Center location. Specialized in buying and

selling new and used sporting and recreation equipment.

Responsible for recruiting, hiring, training and supervising staff of 10

employees.

Designed store displays for numerous store locations in Pittsburgh.

EDUCATION

1983 - 1985 Westmoreland Community College

Classes in Business Management

Norwin High School, North Huntingdon, PA

Graduated: 1983

REFERENCES

Available upon request.

Contact this candidate