Sales Customer Service

Rosan Warburton

***** ******* **. #***

Westminster, CA 92683 562-***-****

*****.*********@*****.***

Objective:

Seeking a position as Administrative Assistant or Customer

Service Representative to utilize my proficiency and knowledge

in a renowned organization.

Professional Profile:

Strong sense of responsibility and self-motivation - excellent

written and oral communication skills - independent worker with

a team player attitude - organized problem solver with a

positive outlook - punctual, dependable and detail oriented -

flexible, hardworking, and efficient.

Software Knowledge:

Operating Systems:

. Microsoft Windows 98 / 2000 / XP / Vista / 7

. Apple Mac OSX 10.5 Leopard / 6 Snow Leopard / 7 Lion

Desktop Applications:

. Microsoft Office Suite's (Word, Excel, PowerPoint, Access) XP

/ 2003 / 2007 / 2010 / 2011(for Mac)

. Internet Explorer

. Oracle 11i

. QuickBooks

Professional Experience:

Loan Set Up

Randstad (New Penn Financial), Irvine, CA December

2012 - April 2013

Developed individual relationships with our broker partners, structure

conventional loans, analyze income, credit & assets, assess, educate

and knowledge of current loan programs, guidelines & regulations,

evaluate the accuracy of borrower statements & documents, take

mortgage applications, conduct preliminary underwriting reviews, and

submit loan applications to processing. Remain the front line contact

with the client for follow up documentation needed to approve and

close the loan. Work as a team player with processing & closing

staff. Managed flow of files, properly handle time sensitive

documents, and to work independently, handling basic problem

resolution if necessary.

Operations Processor

AppleOne (Wells Fargo), Long Beach, CA October 2008

- December 2010

Working effectively within a team / independent environment, to

achieve project goals. Utilizing extensive professional skills

to process financial information along with several banking and

IRS related forms. Scanning of documentation to digital format,

then index processing to database. Not limited to general

communication between clients and Relationship Managers

regarding annual American Depository Receipts and requested IRS

tax forms.

Order Management Representative

Foundry Networks, Inc., Alviso, CA May 2007

- July 2008

Receive all customer orders for processing, review for

completeness and accuracy, work with customers and sales force

to correct missing or inaccurate information, provide order

confirmations and notifications to internal departments, track

sales orders and respond to internal and external inquiries

concerning order status, work with Sales, Finance, Credit, and

Manufacturing, and Shipping teams to ensure timely and accurate

delivery of order and invoices, and resolve internal and

external customer issues, aid in preparing export and import

documentation.

Sales Coordinator

AC Photonics, Inc., Santa Clara, CA July

2006 - May 2007

Prepare and create Work Order, Sales Order, Purchase

Requisitions, and Purchase Order, maintain and update sales

order backlog of all customers, buyer, prepare packing list and

invoice, inventory, expeditor, RMA, receptionist, and assist

president of the company with various jobs assigned.

Expediter

Coast Agency (Sanmina-SCI), San Jose, CA June

2005 - June 2006

Data entry for the purchasing department, creation of new orders

and modification of change orders using Oracle database,

Ecomprass upload for reschedules, creating and maintaining of

reports of overdue shipments, invoice reports, PPV reports,

requisition printouts, expediting reschedules and shortages,

contacting suppliers for open orders and RFQ's, running of

daily/weekly executions, reschedule reports, fix receiving

discrepancies (RDR), back up supervisor for data entry

department with 5 personnel under, and various projects

assigned.

QA Associate / Data Entry

ABE (Google, Inc.), Mountain View, CA February

2004 - June 2005

Data entry and database upkeep for Google Catalogs; operation

and maintenance of Canon DR-5080c scanners; quality assurance

and quality control of scanned images; creation of cover sheets

for scanned catalogs; data maintenance of a large spreadsheet

database; and vendor customer support via email / phone.

Sales Administrative

Allegiance Telecom, San Jose, CA July 2001 -

December 2002

Entered sales orders to Consolidated Order Entry System;

maintain and creation of daily reports such as backlog, on the

floor orders, and install; post daily cut sheets; the date and

time customers will be porting; Answering / routing all incoming

phone calls and filed; operated fax, photocopy, and stamp meter.

Receptionist

LuxN, Inc., Sunnyvale, CA May 2000 -

May 2001

Answered and routing all incoming phone calls, manage incoming /

outgoing fax along with mail; ordered and maintained office

supplies, filing with moderate data entry; generated Purchase

Order and Work Orders for the buyers; familiar with shipping and

receiving via FedEx, UPS, Airborne; including stamp meter and

various projects assigned.

Receptionist

Kiwi Computer, Inc., Fremont, CA February 1998

- June 1999

Ordered and maintained office supplies, booked room and rental

cars for executive visits; customer service, issued RMA's;

answered multi-line phone, distributed mail and faxes

accordingly, assisted Sales Department with KCR reports, greet

and direct visitors.

Education:

Associate of Science Degree

ITT Technical Institute, Santa Clara, CA

March 1998 - September 1999

References:

Available upon request

Contact this candidate