Customer Service Administrative Assistant

CHRISTINA KOSTAKIS

***-** **** ****** ● Douglaston, NY 11362

Home Tel.: 718-***-****

E-mail: ******************@*****.***

SUMMARY & OBJECTIVE:

Seasoned, detailed oriented Administrative Assistant / Assistant Bookkeeper problem solving, multi-

tasking, collections and customer service skills seeking employment within a growing organization.

WORK EXPERIENCE:

HANAC, INC Social Services, Astoria, NY July 2012 – Present

Case Worker

ARCHDIOCESAN HELLENIC CULTURAL CENTER, Astoria, NY Nov 2003 – Feb. 2012

A Greek, cultural, ethnic and religious organization

Administrative Assistant / Event Coordinator / Bookkeeper

• Performed daily record keeping of Accounts Receivables and Payables.

• Performed daily office operations including typing correspondence on MS Word, processing

spreadsheets on MS Excel, sorting incoming mail, data entry, filing, faxing and copying.

• Performed administrative and secretarial duties, customer service and correspondence.

• Resolved billing and service problems.

• Prepared and designed schedules, pamphlets, post cards, flyers etc.

• Prepared all bank deposits and processed payments of accounts.

• Directed busy multi-line switchboard, screened all incoming calls and scheduled conferences.

• Controlled, organized and scheduled major festival events, plays, ceremonies and community

affairs.

ASTORIA FEDERAL BANK September 209 - February 2010

Teller

MACY’S DEPARTMENT STORE, Manhasset, NY March 1998 – July 2005

Sales Representative

• Operated and balanced the cash register

• Maintained supply orders and assisted customers in jewelry related products

• Provided support in jewelry preparations.

SPECIAL SKILLS:

• Microsoft Word, Excel, Access, Outlook and Internet Explorer

• Typing (60 wpm)

• Excellent in public relations and communication skills

• Collections and customer service skills

• Team player with superior interpersonal skills

• Excellent verbal & written communication skills

• Efficient multi-tasker who meets tight deadlines

• Administrative, analytical, organizational and filing skills

• Error detection, mitigation & resolution skills

• Works independently and has the ability to meet tight deadlines.

LANGUAGES: Fluent in English and Greek

EDUCATION: National Kapodistrian University of Athens (1991)

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