Customer Service, Clerical, Data Entry
Resume:
Michelle Winslow ********.*********@*****.***
**** ********** ***** 314-***-****
House Springs, MO 63051
Profile
I have 6 years experience in the Security/Surveillance of Casinos, with over 8 total years Casino experience. In the last
several years I have been instrumental in training new employees, helping them to become familiar with the daily
operations, the equipment used and the extensive Missouri Gaming Regulations of the casino. Due to the nature of my
latest position, I worked closely with the Missouri Gaming Commission and local Police Departments.
I also have over 2 years experience in the Transportation industry, having worked for 2 major moving companies
simultaneously. This position offered extensive data entry experience, as well as interaction with many different types
of people.
Skills Summary
Project Management
Report Preparation & Written Correspondence
General Office Skills (Microsoft Applications)
Scheduling
Payroll Administration
Customer Service
Professional Experience
1. Communication: Reports & Presentations
Prepare complex, detailed reports for all departments, including various law enforcement agencies
Proof-read, edit and assist others in writing reports
Rapidly learn to use various computer programs; subsequently passing this knowledge onto others
Design and create training materials for employees, including technical aspects of equipment and
computer programs used daily
2. Customer Service
Able to communicate effectively to solve issues, whether in person, by phone or email
Built good working relationships with department heads and local authorities, leading to some
asking my directly for assistance.
3. Administration & Organization
Process payroll on a daily and weekly basis
Organize employee files and training records
Manage aspects of day-to-day operations: Scheduling, Work assignments and Special projects
Ensuring that all employees are meeting standards by tracking productivity
Employment History
Ameristar Casino - St. Charles, MO
Surveillance Assistant Shift Manager - December 2008 to August 2013
Ameristar Casino - St. Charles, MO
Surveillance Observer - March 2007 to December 2008
Ameristar Casino - St. Charles, MO
Count Specialist - September 2004 to March 2007
Shop N Save - High Ridge, MO
Cashier - April 2004 to September 2004
Heff's Automotive - St. Louis, MO
Delivery - July 2002 to June 2003
Self- Employed - Avon Consultant
Sales/Customer Service - April 2001 to May 2002
Johnny Mac's Sporting Goods - St. Louis, MO
Customer Service - November 2000 to February 2001
UniGroup, Inc. - Fenton, MO
Safety Coordinator - February 1998 to August 2000
Pet Treasures - St. Louis, MO
Customer Service/Animal Care - September 1997 to February 1998
Jack In The Box - Arnold, MO
Cashier - July 1997 - September 1997
Education
Fox Senior High School - 1994-1997
General Education - High School Diploma
References
James Orlando
David Schiele
Scott Ikemeyer
Dave Sanderbeck
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