Customer Service Manager

Location:

Posted:

October 03, 2013

Terry (Mary T.) Shemansky

Libertyville, IL 60048 ***********@*****.***

Professional Overview

Highly organized, experienced self-starter and efficient former Office Manager of Architectural Firm wishes to obtain

a position as an office manager or administrative assistant in a goal oriented atmosphere

Summary of Skills

• Excellent communication skills

• Customer service is #1

• Implemented QuickBooks for bookkeeping and payroll purposes

• Reconcile all bank accounts

• Maintain office equipment, supplies and utilities

• Daily use of Microsoft Word, Excel, Microsoft Outlook, QuickBooks and Quicken

Work Experience

Office Manager: 02/2003-01/2012

RMD & Associates – North Aurora, Illinois

• Develop and implement invoice procedure system – Quicken & Quick Books

• Interface with prospective and current clients, schedule meetings, keep owner’s calendar

• Contact with off-site accountant providing payroll, credit card statements, state and federal taxes

• Work with Associate Architect to implement office procedures for a professional work environment

Real Estate Assistant: 04/1999-01/2003

ERA Realty on the Fox, Geneva, Illinois, Re/Max Excels, Geneva, Re/Max Professionals East, St. Charles,

Illinois, Illinois & Coldwell Banker, St. Charles, Illinois

• Assistant to several top producing real estate agents

• Wrote descriptive ads for newspapers and online realtor.com web site

• Composed detailed brochures for listings & took photos to include

• Communicated agent feedback to homeowners

Office Assistant: 01/1995-03/1999

Coldwell Banker Corporate – St. Charles, Illinois

• Entered all contact information for upload to corporate headquarters

• Coordinated all advertising for several newspapers and magazines

• Scheduled home showings interfacing between home owners and real estate agents

Education

1972 Katherine Gibbs School – Boston, Massachusetts, USA

One-Year Secretarial Certificate

• One-Year Secretarial Certificate concentrating on typing, dictation, bookkeeping, filing and office

procedures

1968 - 1971 Norwalk High School Graduate – Norwalk, Connecticut, USA

References Upon Request