Customer Management

Christie Ortiz

*** ****** ***, ******, ** ***** ● 856-***-**** ● ***********@*******.***

Excellent organizational skills and detail oriented. Willing to learn and develop

Summary above and beyond the needs of the organization.

Associate

Experience 2010-2011 Payless Shoe Store, Irvington, NJ

• Ensured that each customer received outstanding services by store standards;

• Operated registers and credit card machines;

• Maintained awareness of all promotions and advertisements;

Executed the daily operational, day-to-day goals and priorities assigned by store

management;

• Upheld merchandising and store cleanliness standards;

• Participated in the processing of new shipments and helped the team to keep

the receiving and back stock area clean and organized;

• Responsive of safety issues;

• Conscious of shoplifting activity;

Aided customers in locating merchandising in store, as well as, processing special

orders;

Answered customers’ questions and provided information on procedures and

policies.

Cashier

2008-2010 S&A Store, Newark, NJ

• Ensured that each customer received outstanding services by store standards;

• Operated registers and credit card machines;

• Maintained awareness of all promotions and advertisements;

Executed the daily operational, day-to-day goals and priorities assigned by store

management;

• Upheld merchandising and store cleanliness standards;

• Participated in the processing of new shipments and helped the team to keep

the receiving and back stock area clean and organized;

• Responsive of safety issues;

• Conscious of shoplifting activity;

Aided customers in locating merchandising in store, as well as, processing special

orders;

Answered customers’ questions and provided information on procedures and

policies.

Cashier

2007-2008 McDonalds, Newark NJ

• Took customer orders;

• Operated registers and credit card machines;

• Assisted with other cleaning and stocking duties behind the counter;

• Filed customer complaints and questions about personnel and products;

• Assisted customers first and performed other assigned duties once customers

left satisfied.

• Maintained a personable demeanor throughout all customer interactions.

• Helped maintained restaurant and kitchen cleaned.

Day Camp Counselor

Summer 2006 La Casa de Don Pedro, Newark, NJ

Assisted with the planning and coordination of each weekly schedule at day camp,

including planning and leading activities for trail group;

Interpreted health and safety regulations to the group;

Observed each camper daily and checked for cuts, bruises, skin rashes, or other

indications of illness or injury;

Rode the camp bus for camper pick-up and drop-off at least once a week, providing

songs, games, and stories, in addition to enforcing safety precautions during the trip;

Helped the campers with daily self-maintenance tasks: i.e., collecting and

refrigerating lunches upon arrival at camp and eating lunch together; helping campers

prepare for swimming; and being sure all personal belongings got home each night;

Promoted good manners at mealtime and encouraged common courtesies in serving,

passing, and eating of food;

Offered guidance in-group and camp-wide activities;

Kept camp supplies and equipment in good shape, including putting them away

when finished with a project;

Set a positive example in exercise, food selection, personal habits, and attitude;

Essex County College, Newark, NJ

Education Graduated in 2012

Degree in Social Science

Microsoft Office software;

Skills Type 50 wpm;

Fluent in Spanish.

References are available on request.

References

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