Jan Callahan

**** ******* ** ******, ** ***** 314-***-****

ab9qpa@r.postjobfree.com

QUALIFICATION HIGHLIGHTS

Reliable & highly motivated self-starter, with a strong desire to learn

Results driven and detail oriented

Proficient in use of MS Word, Excel, PowerPoint

Excellent organizational and time management skills

Excellent Communication skills including experience with presentations

Demonstrated leadership and team building capabilities

PROFESSIONAL EXPERIENCE

Pilkington North America 2009 - 2012

Sr Sales Manager

Primary Duties:

Initiate customer contact in order to execute area sales action plan to

meet and/or increase financial goals for the market area of

responsibility.

Maintain customer base and relationships to meet or exceed sales goals

through continuous follow-up on issues, entertainment, and regular

scheduled visits.

Understand and utilize management reports:

- Performance measures - Deduction Creation Reports

- Sales and Departmental Budgets - Variable Margin Reports

- Income Statements - Accessory Sales Reports

- Customer Statements

Effectively utilizes departmental budget to maximize sales revenue.

Works with operations management in development, execution and achievement

of the sales budget and sales action plan.

Development and execution of the sales action plan for glass and non-glass

accessories.

Maximize operating contribution in conjunction with local service center

managers.

Initiates pricing recommendations.

Collaborates with AGR credit department in the timely collection of

receivables, reconciliation or customer service, etc.

Accountable for communicating sales strategy to local service center

personnel.

Adherence to NSG/Pilkington Standards of Business Conduct and its Values

and

Principles.

Managed 2 Service center locations in St. Louis, Mo and Peoria, IL, with a

combined base of over 500+ customers. 30% travel between the two

locations.

Responsible for pricing, creating customers target lists and analysis.

Maintained contact with customers through on-site visits on a regular

basis.

Organized collections of receivable and reconciliation of customers'

statements and invoices.

Pilkington North America 2005 - 2009

Inside Sales Specialist

Developed and maintained positive customer relations and local work

environments.

Assisted the local Sales Manager with price changes, new customers,

accounting issues.

Responsible for the management and training of office staff on new

accessories and procedures.

Assisted the Sales Manager in the achievement of the sales target set by

the company.

Formulated sales plan to initiate more revenue.

Coolidge Glass/ Autostock Distribution 2001 -2005

1996-1999

Inbound Sales Representative

Inbound calls in a call center environment.

Built and maintained customer relationships.

Upsold additional accessory products.

Listened and resolved issues with customers.

Extended contact with customers to sell new products and items.

AT & T 1999 -2001

Inbound Sales Representative

Produced sales and training in Inbound Sales in a call center

environment.

Identified additional AT&T service needs.

Focused on customer retention.

EDUCATION

Jefferson College- Hillsboro, MO

1982

Business Course- Business Math, English, Accounting

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