Customer Service Manager
Resume:
JEFFREY THOMAS
Apt. C****
Newark, NJ 07104
**********@*****.***
OBJECTIVE:
Efficient Customer Service/Sales representative with 6+ years experience. Proven ability to demonstrate organizational skills.
Accomplished as a problem solver with interpersonal skills.
EDUCATION:
JOHN JAY COLLEGE OF CRIMINAL JUSTICE, New York, NY August 2005 May 2007
A.A.S. in Corrections Administration (Credits Completed)
MOUNT ST. MICHAEL ACADEMY, Bronx, NY Sept. 2001 June 2005
High School Diploma in General Studies
HONORS & AWARDS:
OUTSTANDING CUSTOMER SERVICE RECONIGNATION (STAPLES, INC.) Feb. 2010
CUSTOMER SERVICE AWARD “S” AWARD (STAPLES, INC.) April 2007
CUSTOMER SERVICE AWARD PROVIDING EXCELLENT June 2006
SERVICE FOR THE YEAR (OLD NAVY)
COPY MACHINE EXPERIENCE: CANON: 242/252, 7065pro, 8105
XEROX: 770, DOCUTECH 6180, 4112
WORK EXPERIENCE:
OFFICE DEPOT, New York, NY July 2012 December 2012
Customer Service Representive I/ Copy & Print Depot Associate II
● Record, process and ship UPS domestic packages
● Completed all Black & White & Color jobs with various techniques (i.e., wide format, transparency, etc.)
● Call in copy machines for technical support if necessary.
● Maintained & restocked all supplies within the Copy & Print Depot (CPD) area,
● Restocked& completed all finishing equipment (3 hole, tape bind, velo bind, comb bind, folding, etc.) on request from
job ticket.
● Performed all POS (point of sale) transactions on register when needed due to front end being within the same area.
METROPOLITAN TRANSIT AUTHORITY/NEW YORK CITY TRANSIT, Bronx, NY December 2011 May 2013
Cleaner (Car Equipment Labor Class)
● Organizing different cleaning materials by request from supervision when needed.
● Sweeping & moping the train cars assigned each shift to sanitize floor.
● Properly handle the removal of hazardous material(s) when presented in a train car.
● Remove garbage if necessary on each shift if the bin it is in is at capacity.
● Report all types of hazardous materials to train dispatcher if on an active train leaving for service.
ADMINISTRATIVE RESOURCE OPTIONS, INC. /GRANT THORNTON LLP, New York, NY June 2011 December 2011
Report Processing Dept. Reprographics Associate/ Office Services Clerk
● Record, process & ship all FedEx, UPS & USPS mail when needed on a daily basis.
● Prepared interoffice envelopes and/or packages for 3 offices daily.
● Call in copy machines for technical support if necessary.
● Maintained & restocked pantry and conference rooms three times daily.
● Maintained & completed all finishing equipment (3 hole, tape bind, velo bind, comb bind, folding, etc.) on request from
job ticket.
● Completed various reprographic jobs for diverse departments in the firm. (i.e.: Tax Int’l, State & Local Audit, Business
Advisory Services, etc.)
THE MILLENNIUM GROUP/METROPOLITAN TRANSIT AUTHORITY, New York, NY August 2010 June 2011
Reprographics Associate
● Complete large and various numbers of reprographic jobs and/or orders implementing black/white & color copy
equipment.
● Assist in mailroom with deliveries & processing when needed.
● Primary operator of whole operation on site with billing responsibilities.
● Inputting job processing settings as well as managing job queues at all times.
● Operated all finishing equipment (3 hole, tape bind, velo bind, comb bind, folding, etc.) on request from job ticket.
● Performed quality checks before, during & after each production order.
● Placed service calls when necessary on all copiers.
● Kept logs on all chargeback costs and confirmed accuracy with my manager.
STAPLES, INC., New York, NY
Production Specialist/ Copy Center Specialist March 2009 March 2010
● In charge with a staff of 5 7 associates at all times overlooking consistency of quality of prints.
● Trained & assisted associates to produce customers’ orders to company’s quality standards.
● Maintained & repaired, if capable, all self service and full service machines for customer satisfaction.
● Processed & shipped UPS shipments through Staples Ship Center & kept waybill for store.
● Provided excellent customer service to all visitors to the store ensuring EASY promise (Customer Service Standards)
● Quality checked (QC) each order that was outputted from the Production Area to ensure proper standards.
● Performed cashier duties including providing refunds, cash tallies, re reassembling till bags for associates for the next
shift.
● Kept daily knowledge of store budget & applied customer service accordingly (up selling, etc.)
● Made presentations, graphic posters and novice designs
● Handled all black & white, color and laser jet copies for customers.
● Performed daily inventory checks for all machines in the copy center.
WILLIAMS LEA/SIDLEY AUSTIN LLC, New York, NY July 2008 December 2008
Copy Fleet Coordinator
● Process high volumes of incoming and outgoing mail. Deliver mail and packages throughout the client location,
following applicable distribution procedures.
● Complete large numbers of reprographics requests according to job ticket instructions.
● Bind, cut, and/or assemble reprographics jobs as necessary.
● Load copiers with paper and toner as needed.
● Set up conference rooms including audio/visual equipment, furniture configuration, and food/beverages as needed.
● Assist with reception coverage, including managing multiple phone lines and visitor check in.
● Handle sensitive and/or confidential documents and information.
● Communicate with manager and client on job or deadline issues.
JPMORGAN CHASE BANK, Bronx, NY April 2007 March 2008
Client Associate/Teller
● Serve as the primary contact to Branch customers, extending “common courtesies” to clients as well as accurately and
efficiently processing their banking transactions
● Responsible for securing/maintaining a highly organized work area as well as following proper cash drawer procedures
● Pay out/Receive cash
● Handle negotiable items: checks, bonds, etc.
● Process checking/savings transactions, money orders, payments, cash advances, etc. via data entry.
● Present sales opportunities to Personal Bankers through customer interaction, enriching customers' financial lives
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