Customer Service Front Desk

Millicent M Shand

**** **** ******** ****

Clinton MD 20735

cell 301-***-****

home 301-***-****

**********@***.***

Work History

HEALTHPORT at George Washington hospital 900 23th street nw Washington dc

925 north point parkway

suite 350

Alpharetta GA 30005

phone number 202-***-****

working at the office at George Washington University hospital in Washington dc

TITLE; Health Health Information support Assistant

MY job is to release medical information to patients, law firms,Physicians and

government agencies by following HIPAA rules and regulations at all times. Scan and put

data into our computer. I also answer the phone and help patients and physicians who

walk in at the front desk.

From February 2012 to present

CHILDREN'S HOSPITAL

111 Michigan Ave NW

Washington DC 20010

From April 07 to Jan 19/2011

My title clinical operations rep

Supervisor Judith Sealy 301-***-**** or 240-***-****

Salary $19.50

My duties was to schedule appointments such as nuclear medicine, Mri, ct,ultrasound &

fluoroscopy verify insurance get authorization for coding procedures Cpt & icd9 codes

answer the phone in a call center environment help nursing & physicians staff with any

clerical work. work at the front desk meet and greet patients and family do registration

check documentation for correct identification, check our department voice message and

return all call back to our patients make nuclear medicine template for department and

.also did a little billing.

Reason for leaving my position was outsoure/abolish

Providence Hospital

1150 Varum Street NE

Washington DC

Supervisor Sherily Anderson 301-***-****

from May 02 to June 06

Salary $16.25

Title office Assistant/ tech aide .My Job was to do all clerical work answer phone,set up

time and date for meetings in department help with registration at the front desk sending

information to all staff about procedures answer to all emails, make travel arrangements

for physician. Fax,copy,& scan paper work and send reports to physicians and clinics

office respond to all phone call within a 48 hour period take messages for staff when

they are busy, order office supplies. was a tech aide for 6 months when i first started at

Providence Hospital.

Reason for leaving got another full time job

NRH Hospital

109 Irving street NW

Washington DC

from July 96 to 99 Supervisor Mia smith 202-***-**** front desk Customer service

rep // my Job was to meet and greet our patients and family welcome them to N.R.H.

verify insurance take family up to the correct unit answer the phone and give

information.escort patient sometimes to Washington hospital center for testing

reason for leaving i got another job

RENAISSANCE HOTEL

999 9TH STREET NW

WASHINGTON DC 20001

Supervisor Blanche Watson 202-***-****

From october 89 to 93

work as a front desk clerk part time for 3years my job was to check our guest in make

sure they have correct identification welcome them to our wonderful hotel give

information about our hotel

reason for leaving I Resign

EDUCATION

Completed elementary and high school at Drapers all age school in J.W.I. Completed

high school in U.S.A.with a Diploma took class for Tech Aide and on the Job Training for

Customer Service and Administrative support.

References

Sherily Anderson 301-***-****

Judith Sealy 301-***-**** or 240-***-****

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