Customer Service Manager
Resume:
JACQUELINE A. IWASYSZYN
**** *** ***** ***** ** Hillsboro, MO 63050
*********@*****.***
OBJECTIVE
Seeking an Administrative position within a company that will benefit from my
extensive administrative and customer
service experience as well as the ability and comfort of functioning in a
fast-paced professional environment.
COMPUTER and OFFICE SKILLS
Advanced skills in Microsoft Word, Outlook and Excel; intermediate skills
Microsoft Power Point programs. Provide
excellent customer service. General bookkeeping; QuickBooks, Accounts
Receivable, Accounts Payable, Reconciliation, Petty cash, and maintaining
department budget. Type 50WPM, 10 key by touch, filing, general office duties
and equipment. Strong ability to maintain confidentiality, excellent
proofreading skills and exceptional attention to detail.
PROFESSIONAL EXPERIENCE
Accounts Receivable
ST. LOUIS GUTTER AND SIDING, St. Louis, MO 5/1/13 -
Present
Create invoices in QuickBooks.
Post Payments.
Reconcile and create reports.
Track sales leads and profit and loss.
Contact individual customers and contractors to follow up
on payments and customer service issues.
Patient Account Representative
MERCY CORPORATE HEALTH, Saint Louis, MO 3/09 - 10/12
Reconcile and post payments from Bank of America lockbox.
Recognize and correct missing information; incorrect coding and
patient demographics on
initial billing to ensure proper payment.
. Review EOB's for accuracy and file appeals when claims are paid
incorrectly.
Remain alert to timely filing deadlines.
Detect and notify supervisor of changes/inconsistencies in
payment delays.
Be aware of different payors protocols for payment.
Awareness of HIPPA guidelines and State and Federal laws
governing healthcare.
Work with Analyst and vendor to learn intricacies of
programs.
Identify and bring payor changes/inconsistencies to the
attention of supervisor.
Work closely with director and manager to solve accounts receivable
issues.
Administration for Marketing Team
ALTER TRADING CORPORATION, Saint Louis, MO 3/08 - 10/08
Provided administrative support to stock traders.
Prepared and wrote monthly sales and purchase contracts.
Prepared reports and adjust invoicing when shipment was
rejected.
Arranged product delivery via rail car or truck. Invoiced
product and freight.
Contacted customers to ensure proper delivery and satisfaction
of product.
Prepared weekly and monthly reports to supervisor using
Excel.
Communicated with yard administrators to ensure timely product
delivery.
Maintained confidential customer accounts.
Office Manager/ Dispatch
TELECRAFTER SERVICES, Saint Louis, MO 2/07 - 8/08
Maintained confidential employment records for approximately 30
employees.
Dispatched daily and weekly routes for 30 plus technicians and
provide technical support as
needed.
Controlled petty cash and office budget.
Followed up with technicians and support staff regarding customer
service issues.
Created, compiled, and distributed company correspondence.
Worked with clients to ensure proper procedures were
followed.
Prepared daily and weekly reports in excel spreadsheet.
Maintained weekly payroll and completed workman's compensation
claims.
Controlled petty cash and office expense budget.
Office Manager/ Customer Service
PONDMARKET, Saint Louis, MO 2/06 - 2/07
Maintained confidential employment records for small staff.
Supervised and trained retail and shipping department
staff.
Prepared and performed employee evaluations and payroll.
Ordered office supplies and maintained inventory.
Bookkeeping: Accounts Payable and Accounts Receivable,
reconciliation of bank, credit card,
and vendor statements.
Maintained office budget and petty cash account.
Promoted product through trade shows in St. Louis and Las
Vegas.
Maintained office budget and petty cash account.
Provided customer service support in retail store and
online.
Followed up with various employees regarding difficult customer
service situations.
Compiled weekly and monthly reports for President of Company.
Worked with vendors to ensure prompt and accurate delivery of
inventory.
Department Assistant/ Department of Academic Advising
WEBSTER UNIVERSITY, Saint Louis, MO 7/98 - 5/06
Extensive knowledge of University policies and procedures.
Maintained student confidentiality.
Assisted students through registration and orientation
process.
Hired, trained, and supervised work study students.
Promoted the University through trade shows and educational
workshops.
Processed graduate student graduation petitions. Including working
closely with multiple
extended campus sites regarding graduation petitions and site
transfer students.
Maintained and balanced department budget.
Extensive knowledge of Educational (CARS) database. Attended
Jenzebar conference (CARS
training in Orlando, FL - June 2005.
EDUCATION:
WEBSTER UNIVERSITY, Saint Louis, MO 6/03 - 5/06
90 credit hours earned toward Business/Management degree.
Maintained 3.87 GPA.
Dean's list: Fall 2004 and Spring 2005.
Focused courses in oral and written communications.
REFERENCES:
Mark Dierker - Mercy Facilities Manager
******@****.*****.***
Thomas C. Nickolai - Webster University
**********@*******.***
Patrick Berry - Director, Mercy Pharmacy
*******.*****@*****.***
Contact this candidate