Customer Service Administrative Assistant
Resume:
Lamara S. Butler
Albany, NY
*************@*****.***
Qualifications:
A highly equipped Administrative and Professional with more than 8yrs. experience in performing a
variety of Administrative Support and Management duties for a specified department. Serve as Primary
contact for and liaison between management, sales teams, personnel, clients, and vendors. Maintain
excellent written and oral communication skills, problem resolution abilities, and a high level of
confidentiality.
Experience:
Accustaff (Temp Agency) Colonie, NY
Customer Service Representative
8/2012 – Present
• Provide Customer Service in heavy volume call center
• Review insurance coverage for Medicaid and Medicare Recipients
• Refer recipients to correct insurance carriers for New York State
• Review explanation of benefits for Medicaid and Medicare recipients
Bimbo Bakeries USA/Bread Plant Albany, NY
Production Worker
8/2010 – 11/2011
• Trained as General Helper to perform different tasks throughout Bread Plant
• Performed assembly line tasks when monitoring operating machines
• Ability to mix sponges in timely manner
• Ability to collect data on product made ( weigh, temp, brand)
• Attended meetings to improve safety in and outside of Bread Plant
• Able to identify product and correct data for routing of sales
• Ability monitor and adjust equipment as needed
• Ability to identify specific ingredients for product
First Niagara Bank, Albany, NY
Bank Teller (Temporary Assignment)
7/2010 – 8/2010
• Responsible for deposits and withdrawals for cash transactions
• Provided excellent customer service
• Filed papers and updated the system when necessary
• Took initiative to stay busy and find productive tasks to complete during slow hours
Kelly Services, Inc. Albany, NY
Administrative Assistant/Accounts Payable
9/2009 – 7/2010
• Reviewed and processed State Funded vouchers using PC
• Successfully maintained 80% above average in vouchers processed
• Strategized with key decision makers for funds to be distributed
• Identify and resolve client issues and propose innovative solutions for management
• Expedited high profile funding for Child Health Plus
• Developed customized strategies to maintain confidentiality and information to be reviewed
Christmas Tree Shop Colonie, NY
Overnight Stock Clerk
2/2007 - 6/2007
• Participated in setup and display for the store location
• Priced all merchandise placed in store location
• Assisted with monthly inventory projects for merchandise
• Handled inventory for any merchandise damaged in the store
• Assisted with stocking merchandise on shelves when needed
Davis Vision Latham, NY
Provider Service Representative
6/2007 – 6/2009
• Provided Administrative and Consumer support to Opticians and Members
• Administrative servicing of new and existing accounts (including contract preparation, processing
forward)
• Ensuring client satisfaction through cooperative communications with operations
• Attended several Consumer Service Trainings to improve consumer satisfaction
• Order processing for Opticians in labs
US Foodservice Clifton Park,
NY
Operations Clerk
5/2004 – 6/2007
• Provided administrative support for Shift Supervisors, Warehouse Manager, and Order Selectors
• Monitored catch weights for products to be routed
• Reviewed and generated route deliveries for CDL Drivers
• Maintained filing system for accounts held with US Foodservice
• Corrected products in system to reflect actual data for routing
• Inspected any products returned by consumers
• Prepared end-of-day data for shift supervisors
Accelerated Information & Document Filing, Inc. Albany, NY
Paralegal Trainee/Administrative Assistant
5/2001 – 8/2004
• Provided administrative support for Attorneys, and CPA’s through the Department of State
• Managed expense reports for Consultants
• Expedited and retrieved legal documents for Clients
• Assisted Administrative Team in advertising LLC’s, LLP’s, and LP’s for Clients
• Maintained client requests via e-mail, fax, land line
• Processed invoices for services rendered to clients
Education:
Albany High School Albany, NY
1994 - 1996
Hudson Valley Community College Troy, NY
1998 – 2000
• Accounting – D.I.P
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