Customer Service High School

Shanti Taylor

**** ****** *****

New Orleans, La 70126

504-***-****

**************@*****.***

OBJECTIVE: Enthusiastic and proactive Medical Professional with an aptitude for technical

and administrative responsibilities - Currently seeking a career in a professional healthcare

facility that will allow me the opportunity to utilize my healthcare training as an EKG Technician

while displaying my customer service and administrative background.

SUMMARY OF QUALIFICATIONS:

• Diligent and professional EKG Technician with a comprehensive knowledge of health

and administrative procedures

• Vital Signs and Patient Intake

• Highly motivated and willing to cross-train

• Medical Terminology

• Quinton Cardiac Stress Test

• GE MAC 1200 EKG and Holter Monitors

• Administrative support

• Electronic Health Records (EMR’s)

• Insurance Verification and ICD-9, CPT coding

• CPR/First Aid/AED, and HIPAA certified

• Customer-service orientation

• Computer Skills: Microsoft Office (Word, Excel, Outlook), data entry, advanced web

researching and social media

• AHA BLS Certified Exp: 09/2014

EDUCATION:

Allied Health Institute –Plantation, FL 2013

EKG Technician Diploma

Frederick Douglass Senior High School 1998

High School Diploma

PROFESSIONAL EXPERIENCE:

Clinical/Externship

• Demonstrated clear communication with patients

• Took patients’ vital signs

• Input patient history and demographic information into EKG

• Assembled all necessary EKG equipment

• Hooked up limb and precordial leads

• Recorded EKG and filed information gathered

• Documented tracings appropriately

• Observed all universal precautions

Great American Cookies - New Orleans, La 6/1998 –

9/1999 Cashier/Associate

• Maintained store’s cleanliness

• Stocked shelves when needed

• Opened and closed store

• Assisted in creating store announcements

• Performed other duties as assigned

Sports Avenue - New Orleans, LA 9/1999 – 12/1999

Cashier/ Associate

• Provided exceptional customer service

• Operated cash register

• Maintained a clean environment

The City of New Orleans 8/2004 –

5/2005

Crossing Guard

• Provided for safe movement of children to and from school

• Assisted children crossing roadways and intersection

• Watched for gaps in traffic and walk children across

• Held “stop” sign in such a manner as to be visible to approaching vehicles

The Louisiana Super Dome - New Orleans, LA 6/2005 – 8/2005

Usher/Ticket Taker

• Listened attentively to Guests’ questions, concerns and answered questions

• Greeted each guest with a smile and encouraged them to enjoy their visit

• Checked tickets carefully

• Reported all intoxicated or disruptive fans outside the doors to the door supervisor

Family Dollar - Arabi, LA 12/2006 – 11/2007

Cashier/Stocker

• Compared merchandise invoices to items actually received to ensure that shipments are

correct

• Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise

• Answered customers' questions about merchandise and advised customers on

merchandise selection

• Itemized and totaled customer merchandise selection at checkout counter, using cash

register, and accept cash or charge card for purchases

Lasting Impression Care – Gretna, LA 10/2002 – 1/2013

Personal and Home Care Aide

• Assisted elderly with daily living activities

• Provided meals

• Supervised activities

• Advised families on nutrition, cleanliness and household utilities

References Available Upon Request

Contact this candidate