Director of Operations
Resume:
COREY C CALLOWAY
**************@*****.***
EDUCATION
Strayer University
Philadelphia, PA
Masters, Business Administration,
Cheyney University
Cheyney, PA
B.S., Hotel & Restaurant Management
PROFESSIONAL EXPERIENCE
Crozer Keystone Health System
Ridley Park,
PA
Taylor Hospital 2012-
2013
Director of Support Services
. Directed operations of Support Services Department consisting of 55
FTE's in a 160 bed healthcare facility. Directed Environmental
Services staff to ensure clean, safe, sanitary and attractive
conditions of establishment. Coordinate activities of the
Central Transportation Department, daily operations of Patient
Transport and Dispatch function for all phases of Transporters as
required to meet service demands.
. Facilitated hiring, orienting, training, performance evaluation,
coaching, counseling as well as departmental safety and risk
management. Institute policy, amend SOPs as required to meet safety,
industry and infection control guidelines. Executed Emergency
Preparedness drills and applied safety standards in co-ordination with
the Delaware County.
. Selection of outside vendors for related services not provided
internally. Monitored and reviewed contract work including all plans &
specifications to ensure adherence to financial, technical, scope
definition and schedule requirements. Ultimate responsibility for
compliance with all OSHA, FDA, DOH regulations and other local, state,
and federal government regulations
. Managed assigned capital improvement projects to ensure that they are
well planned, coordinated, scoped, within budget and meet safety
quality standards. Consulted on durability and required furnishings,
floorings, wall coverings and other related materials.
. Provided foodservice delivery operations of food and beverage to
patient rooms. The ability to communicate with the Director of
Nutrition Services to provide all food delivery operations while
ensuring excellent product quality and nutritional accuracy.
Oversight of all event, conference, luncheon, banquet, and meeting
space allocation and arrangements.
Selected Accomplishments:
. Piloted a comprehensive Sustainability Program resulting in
significant operational cost reductions of 30% resulting in minimized
waste streams and mitigated risk. Chaired Environmental Stewardship
Committee and served on 8 hospital committees.
. Effectively managed operational budget of $3.3M following labor
reductions of 5.4 FTEs. Formulated cross-functional needs analysis and
instituted restructuring strategy maximizing productivity through
streamlining services.
. Conducted customer service needs analysis and patient satisfaction
assessment interviews to identify customer service training needs.
Designed and implemented needs-based customer service training and
applied an in-depth diagnostic tool to evaluate customer service
effectiveness.
. Completed Med Surge Unit and Computer Training Room projects requiring
an aggressive turnaround time coupled with minimal disruptions to the
patients. The capital projects finished under budget and within time
constraints.
Christiana Care Health System
Wilmington, DE
Wilmington Hospital, PMRI, Riverside
2010-2012
Operations Manager
. Responsible for direction of management staff and 80 front line
employees at a 250 bed healthcare institution and two off site
specialty facilities ensuring employee development, engagement and
compliance with related policies and standards. Conducted applicable
rounding and drive initiatives in the management team that contribute
to long-term operational excellence and patient satisfaction.
. Increased the effectiveness and efficiency of Support Services through
improvements to each function (HR, IT, Finance) as well as
coordination and communication between functions. Established and
instituted departmental Safety, Sustainability and Emergency response
policies. Responsible for interfacing with regulatory agencies
including JCAHO, OSHA, CMS and DOH.
. Guided annual budgeting planning process and oversee monthly and
quarterly assessments of departmental performance of a $2.8 M budget
for FY12 to achieve financial goals. Ensure facility assets are
adequately maintained in each medical center by overseeing capital
(PM&R) and operational budgets. Developed long-range forecasts and
maintain long-range financial plans.
. Corresponded with external vendors and contractors to cost-effectively
implement Sustainability processes. Ensure corporate business
integrity through validating, tracking and reporting reductions,
savings and other metrics.
. Partnered with project managers to support facilities planning used in
capital projects so that they adhere to organizational standards, are
completed on a timely basis, and meet established budgets and
operational requirements.
Selected Accomplishments:
. Conducted a critical analysis of the current state of safety and
health. Key policies were re-engineered and a hands-on approach taken
to reduce lost time injuries and workman's compensation claims,
achieved 400 days consecutively without a claim.
. Managed operational budget effectively resulting in a positive
variance of 6.2% of gross margin and reduced labor expenses by 6.1%
relative to a $2.7M budget.
. Devised innovative results driven incentive based morale boosting
programs with special events and a tiered awards structure which
fostered teamwork while increasing employee engagement and
productivity.
. Enhanced customer experience through applying patient centered family
care values, post discharge communication services and established
increased frequency of patient contact opportunities leading to
significant increases of Press Ganey and HCAHPS scores regarding room
cleanliness.
ARAMARK Higher Education
Aramark, Neumann University,
Aston, PA
Director of Housekeeping
2008-2010
. Managed supervision of environmental operations on a 63-acre suburban
campus. Evaluate the sanitation, appearance, functionality, and
safety of all campus grounds and facilities
. Oversee full P&L, capital purchases and budgeting functions. Complete
financial operating reports including labor costs, supply costs and
inventories.
. Direct, train and coach supervisors and staff to ensure the highest
levels of customer satisfaction to the client and campus community.
. Completed safety audits and established initiatives to meet
organizational operating, financial, personnel and quality objectives.
Adhered to work plans to coordinate staff in servicing set ups,
moving fixtures, providing equipment or other materials for university
events, conferences, meetings and athletic functions.
. Accountable for implementation of Human resources policies and
procedures. Ensure compliance with all EPA and other local, state, and
federal government regulations.
Selected Accomplishments:
. Improved problem areas such as personnel and equipment utilization,
procedures, and policies. Applied needed modifications or
improvements resulting in greater productivity.
. Enhanced business process by strategic supplier selection and
negotiated contract agreements to reduce the number of vendors
resulting in cost savings and a streamlined procurement process.
. Assisted during capital project for a new Athletic Center. Prepared
cost analysis and provided guidance on products, equipment, staffing
levels and processes for cost efficiency and reliability.
ARAMARK Healthcare
Aramark, Bayley Seton Hospital
Staten Island, NY
Director of Environmental Services
2005-2008
. Daily management of the environmental services department at a 23 acre
200 bed long term healthcare facility maintaining the highest possible
standards of sanitation and safety compliance.
. Developed a stable competent work force of FTE's through proper
screening, training and supportive leadership. Conducted daily rounds
and joint revues with management while providing positive
reinforcement through employee recognition incentives.
. Coordinated supporting documentation with Human Resources for staffing
levels, performance evaluations, personnel health services,
disciplinary action and employee coaching.
. Participated and contributed as a member of various committees, such
as safety and hazardous materials. Implemented, reviewed and amended
departmental policies and procedures as required. Researched,
documented, and provided financial oversight of annual budgets for
labor, supplies, and profit margins of pending contracts.
Selected Accomplishments:
. Negotiated and finalized long-term contractual agreements with vendors
on behalf of the client. Handled all aspects of vendor relations
including letters of credit, procurement scope determination, cost
analysis, inventory control and accounts payable oversight.
. Effectively managed cost center budget totaling $800K resulting in 30%
reduction in procurement and labor costs.
. Successfully passed surveys by the Joint Commission on the
Accreditation of Healthcare Organizations and the Office of Mental
Health.
Aramark, University of Penn Hospital
Philadelphia, PA
Assistant Manager
2004-2005
. Supervised in the completion of environmental service operations in a
400 bed healthcare institution. Inspects and evaluates physical and
sanitation conditions of the hospital.
. Responsible for scheduling, training and motivating a staff of up to
150 FTE's on all applicable shifts in addition to processing payroll
and bed tracking.
. Managed and organized staff to ensure the highest degree of customer
satisfaction, cleanliness and safety compliance. Productively trained
employees and balanced schedules providing equity and trained staff to
ensure proper utilization of Aramark systems designed to minimize
manpower and utilize reliable methodologies.
S.C.B.C. Enterprises
Bronx, NY
Accountant
2001-2004
. Consulted with clients to assess individual and unique needs, creating
a client-based atmosphere focused on customer service and
satisfaction.
. Supervised monthly and year-end closing, including the preparation
and/or review of journal entries, bank reconciliations, and general
ledger activity.
. Compiled monthly, quarterly and annual statements and completed tax
and statutory compliance reports to meet all filing deadlines. Ensured
compliance with local, state, and federal reporting requirements.
. Income tax preparation, payroll, audits and analysis for Corporate
Finance. Profit/loss statements and balance sheet analysis for
partnerships, s-corps and sole proprietorships.
Park Hyatt Hotels and Resorts,
Philadelphia, PA
Housekeeping Assistant Manager
1999-2001
. Planning, organizing and directing team members to ensure the highest
degree of guest satisfaction.
. Performed inspections of rooms, public areas and the overall property
to ensure completion of tasks and excellence in guest services.
. Supervision of the grounds keeping staff, including the day, event and
post-event crews. Coordinated the efforts of staff through training,
coaching and managerial support.
. Upheld the highest standards of cleanliness, safety, and conduct.
ADDITIONAL SKILLS
Proficient with Microsoft Office Applications (Word, Excel, PowerPoint,
Access, Project, Visio, SharePoint), Crystal, PeopleSoft, QuickBooks,
Peachtree and ADP. Knowledgeable of Windows, Mac, OSX and Linux operating
systems.
Contact this candidate