Customer Service Administrative Assistant

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Professional Experience Continued

laketa hutchinson

**** **** ****** ** ********* 606 Washington, DC 20009 202-***-**** 202-***-**** ****************@*****.***

Qualifications Summary

Administrative support professional with five years experience working in fast paced environments, which required strong organizational, technical and interpersonal skills. Trustworthy, ethical and dependable; committed to superior customer service. Confident and poised in interaction with individuals of all levels. Detail-oriented and resourceful in completing all job duties; able to multi-task effectively. Capabilities included:

Professional Experience

DC Department of Motor Vehicles- Washington, DC 03/2013-05/2013

Legal Instrument Examiner

* Review new and existing customer’s information to distribute their licenses and registration.

* Research customers in database to ensure clearance of driving record.

* Review documents and entered customer information on vehicle title and registration on DMV database.

* Process and reviewed applications and authenticity of identification documents.

* Scanned documents in legal department to retrieve information.

* Reviewed documents in legal department to retrieve pertinent information.

Yellow Cab Company-Washington, DC 08/2011-01/2012

Call Center Representative

* Handled fifty to one hundred and fifty inbound calls on a daily basis in a busy fast paced Financial Call Center.

* Trained agents on how to operate phone systems and customer records management systems.

* Diffused calls and communicated customer issues to appropriate personnel departments.

* Implemented new customer protocols to reduce average wait time by 16 seconds.

Providence Hospital, (Office Team) – Washington, DC 03/2010 – 09/2010

Medical Records File Clerk

* Filed medicals records according to their encounters number and medical records number.

* Handled various form inputs and printing tasks requiring high levels of efficiency

* Prepared necessary correspondence that are related to medical records of patients including sending lab results to outside physicians, requesting for copies of medical record from outside physicians and making copies of records

* Responsible for other duties related to medical clerk.

DOES DC Government – Washington, DC 06/2006 – 08/2009

Pay Roll Clerk / Due Diligence Support / Administrative Assistant

* Provided administrative/secretarial support such as, switchboard operation, assisting visitors, and resolving a range of administrative problems and inquiries.

* Responsible for the opening and closing of visitor entrance to assure overnight security.

* Reviewed contracts, agreements, and reports to extract pertinent information.

* Scanned legal documents and then transferred into document retention database using Adobe Acrobat Standard 8 and 9 programs.

* Process bi-weekly payroll, including entering data into a systems database, verifying accuracy of figures and computations, balancing and reconciling payroll figures.

* National Mailing Systems, Inc. (Sparks) – McLean, VA 06/2004 – 06/2006

Front Desk Manager

* Supported all administrators in Executive Department including but not limited to call screening.

* Received packages sent to company via UPS, FedEx and DHL Express and maintained log for each.

* Used paging system to alert warehouse employees of customer calls and visitor arrival.

* Assigned conference rooms as needed, for company meetings and events.

* Organized company checks in numerical order in preparation for daily deposit, recording amount of each check from vendor.

* Created invoices for Leasing Department using OMD Software program.

Education

Paul Laurence Dunbar, Washington DC – 2004

* High School Diploma

Virginia State University, Petersburg, VA

* Criminal justice

Skills

MS OFFICE- INTERMEDIATE

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