Customer Service Manager

AMY M. SIMONS

Eureka MO *****

Phone: 314-***-****

***.********@*****.***

OBJECTIVE: Obtain a full time position

PROFILE

Front Office Manager for Hilton Garden Inn

Over fifteen years’ experience with direct customer service

Able to communicate well and learn quickly

High enthusiasm, confidence and dependability - works well alone or in a group situation

STAR of the Industry Award 2004

CUSTOMER SERVICE EXPERIENCE

Resolve situations with guests

Knowledge of company policies and procedures

Answer phones and assist guests with questions and reservations

Collected payments

MEDICAL BILLING

Medicare, Medicaid and Managed Care billing on paper or electronically

Audit Medical Charts

HIPPA Compliant

SALES AND MARKETING EXPERIENCE

Working with meeting planners, meeting their needs and negotiate room rates - securing payments

Organized and participated in Trade Shows

Help with planning and executing budget for hotel

Work with different publishing firms on layouts for advertising - trouble shoot problems

CATERING

Created Banquet Event Order Forms

Worked with guests on menu selections

Organized and lead Banquet Event Order Meetings with co -workers

Helped set up, work and coordinate banquets with co -workers

TECHNICAL SKILLS

On Q, Delphi, many other in-house computer systems

Microsoft Word, Excel, Adobe, Filemaker, Quickbooks, etc

Typing/operated computers and associated software

Excellent cash handling and accounting skills - proficient 10 key skills

WORK HISTORY

10/12 – Present Medical Billing Manager Healthline Home Care Ballwin, MO

07/12 – 10/12 Front Office Manager Hilton Garden Inn, Chesterfield Chesterfield, MO

07/11 – 07/12 Catering Coordinator Hilton St. Louis Frontenac St. Louis, MO

08/10 – 6/11 Catering Coordinator Millennium Alaska Hotel Anchorage, AK

04/09 – 8/10 Medical Billing Specialist Alaska Stairlift & Elevator Anchorage, AK

04/08 – 12/08 Group Housing Coordinator Hilton Anchorage Hotel Anchorage, AK

08/07 – 04/08 Catering Coordinator NANA Management Services Anchorage, AK

01/04 –06/07 Sales Coordinator Hilton Garden Inn Anchorage, AK

08/01 – 08/02 Sales Coordinator Holiday Inn Anchorage Anchorage, AK

05/01 - 08/01 Reservations Alaska Tour and Travel Anchorage, AK

1996 - 1999 Sales Coordinator Hawaiian Vacations Anchorage, AK

EDUCATION

06/00 BYU Hawaii, Laie, Hawaii, Hospitality and Travel Management

08/96 CAREER ACADEMY, Anchorage, Alaska, Travel Specialist

04/96 University of Alaska Anchorage, General Education

04/95 Utah State University, Business Administration

References: Available upon request

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