Service Management
Resume:
OBJECTIVE
Motivated and dynamic graduate focused on driving results. High
performance experience in multi-tasking in fast-paced, deadline driven
environments. Adept in establishing and maintaining successful
relationships through concise communication. Effective problem solving
skills through clear communication and analytical thinking. Looking to
contribute my skills and grow with a marvelous, exciting and quality
company.
EDUCATION:
University of Nevada Las Vegas
August 2004 - June 2012 Bachelor of Liberal Arts with a concentration in
Sociology
Liberty High School, Las Vegas, NV
August 2000 - June 2004
SUMMARY OF QUALIFICATIONS:
. Proficient in Microsft Word, Excel, with basic knowledge of PowerPoint
and Outlook.
. Clear concise communication
. Experience in Leadership Roles
. Strong work ethic
. Positive Attitude
. Excels Under Pressure
. Time-Management Abilities
. Problem-Solving Skills
. Team Player
. Resilient and Adaptable
. Excellent Attention to Detail
. Strong Organizational Skills
EXPERIENCE:
STK, Las Vegas, NV
12/10-Present
Lead Busser/Food Runner
. Adheres to steps of excellent service using the service standards
manual.
. Partners directly with management to control the flow of the
restaurant.
. Maintains an up to date working knowledge of all resort special
events.
. Interacts with resort staff in a professional manner, assisting other
departments.
. Up sells other resort services and amenities to guests.
. Attends mandatory monthly department meetings.
. Addresses any guest issue promptly and with concern.
. Clears and resets tables according to specifications of restaurant
standards.
. Remains alert, courteous and helpful to the guests and colleagues at
all times.
Roy's Restaurant, Las Vegas, NV
03/07-12/10
Food Server/Bartender
. Guide guests through all phases of their experience at the restaurant.
. Exhibit proper knowledge, selling techniques and delivery of both non
and alcoholic beverages.
. Exhibit proper knowledge, selling techniques, and service delivery of
menu items of every course.
. Consistently follow sequence of service utilizing all proper
procedures standardized by the room management.
. Itemize bills correctly and efficiently secure payment.
. Bid farewell to guests, using guest's name when known, and encourage
them to return.
. Maintain cleanliness and stock of their assigned areas, side stations,
tables and POS stations.
. Maintain a level of professionalism that will make guests want to
return to the property.
. Anticipate the guests' needs and respond appropriately with a sense of
urgency.
. Work as a team, assisting all guests' and employees' needs and
inquiries.
. Effectively communicate with management, chefs and culinary staff in
order to fulfill and address any issues or needs requested by guests
and or other employees.
P.F. Chang's, Las Vegas, NV
03/06-03/07
Food Runner
. Participates in producing a smoothly and efficiently run operation
that meets the highest standards of Guest Services.
. Promotes positive Guest Relations by interacting with Guests in an
efficient and courteous manner.
. Provides exceptional guest service that differentiates us from the
competition.
Guess? Retail Outlet, Las Vegas, NV
06/04-03/06
Sales Associate
. Assists customers.
. Adjusts to customer flow.
. Maintains product presentation.
. Handles cash and maintains an even bank.
6638 Churnet Valley Ave.
Las Vegas, NV 89139
*****.********@*****.***
Shene Paul Serletic
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