Customer Service Administrative Assistant
Resume:
Lashonda A. Williams
*** **** **** ****** *******, IL 60619
***********@*****.***
Objective
Dependable professional; eagerly to secure full-time opportunity as an. Administrative Assistant or
Receptionist possessing more than 10-years of experience in an Administrative Assistant/Receptionist
environment. Where there is room for growth and advancement.
Experience
06/2012-Present Goodwill Workforce Center Chicago, Illinois
Security/Customer Service Rep.
Greeted, assisted and directed guests, workers, visitors and the general public. Answered all incoming calls
and handled caller’s inquiries. Provided office support, services so as to make sure efficiency is accurate in
facility. Responded to guests, public inquiries, received, directed and passed on telephone and fax
messages. Directed the employees, guests and general public to the right staff members, maintained a
sufficient record of office supplies. Provided word-processing and clerical support, picked up and delivered
mail. Maintained the common filing system and file all letters Coordinated, the repair and maintenance of
office supplies Provided administrative services for the Office Manager. Properly open and closed facility.
Access, Computer Programs such as Micro Soft Word, Excel and Power point.
06/2000-Present BFS Consultant Chicago, Illinois
Receptionist / Intake Counselor
Coordinated, the repairs and maintenance of office supplies. Provided administrative services for the Office
Manager and gathered personal data such as intake forms and history of each client. Prepare file checklist
for service as well as initial counseling. Greeted, assisted and directed guests, workers, visitors and the
general public. Answered all incoming calls and handled caller’s inquiries. Provided office support, services
so as to make sure efficiency is accurate in facility. Responded to guests, public inquiries, received, directed
and passed on telephone and fax messages. Provided word-processing and clerical support, picked up and
delivered mail. Access, Computer Programs such as Micro Soft Word, Excel and Power point.
04/2010-04/2012 University Of Chicago Chicago, Illinois
Public Safety Officer /Receptionist
Greet Guest, respond to and actively intervene in situations involving agitated, aggressive or disruptive persons
within the Medical Center.
Duties may include but are not limited to all levels of the confrontational continuum up to and including physical
restraint. Be alert and
watchful, for any activities which could result in the injury to a person or the damage or loss of facility property.
Answered phones and
performed all clerical duties.
Operate computer Security programs and perform its data entry functions as delegated by your manager. Back
up and enter daily attendance and other participant information into the AS400, as a back up to the WCC-
Onsite Specialist. Access, Computer Programs such as Excel, Microsoft Word, and Power point.
11/2008-12/2009 Whelan Security Chicago, Illinois
Receptionist/Customer Service Officer
Greet and secure office building, tenants, visitors and employees Monitor daily activities, and complete daily
reports. Monitor CCTV Camera and fire alarm panel. Respond to assist Calls, disturbance calls, and fire
alarms. Answer telephones and transferred calls, access Microsoft Word to identify residents and businesses
perform daily patrols.
Education
08/2003-present Jobs for Youth Certificate of Completion Chicago, Illinois
A two year job readiness program involving a seven-day workshop on job Preparation and employment skills
09/1999-12/2001 East-West University Chicago, Illinois
Major Business/Management - Computer Science Skills
08/1994-06/1998 South Shore Academy Chicago, Illinois
Diploma received
Skills
Great attitude Quick learner Team player Dependable Trustworthy Strong Communicator
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