Customer Service Sales

OBJECTIVE

To acquire a position that would allow me to use my strong marketing and

sales experience to realize organizational goals, initiatives and

objectives.

EXPERIENCE

**/****-*******; Beauty Manager, Duane Reade Look Boutique; New York, NY

Implement targeted customer service standards and manage daily customer

interactions to ensure customer satisfaction is achieved.

Supervise, develop, train, manage and motivate team to execute action plans

that meet prescribed sales, operational and organizational.

Prioritize, plan and coordinate work activities for staff using effective

time management and organizational skills.

Collaborate with outside vendors and contractors for special event planning

and points of sale merchandising.

Strategically manage inventory to reduce shrinkage and maximize profits.

Ensure marketing initiatives and store conditions are compliant with the

Look Boutique standards.

Build productive and strategic business relationships with clients, vendors

and team members.

Provide prompt and courteous customer service and professionally resolve

problems as they arise.

Recruit, interview and recommend qualified candidates to Operations Manager

and Regional Beauty Advisor.

Train, merchandise, and coordinate new store openings throughout Duane

Reade's/Walgreens market region.

Use progressive disciplinary techniques to manage employee performance.

07/2007-06/2008; Beauty Consultant, Century 21 Department Store; New York,

NY

Lead targeted sales campaigns by applying superior product knowledge, and

customer service standards.

Assist customers with makeup, fragrance, and skin care needs while

maintaining a professional, clean and attractive work environment.

Consistently exceeded established quarterly sales goals.

Demonstrate products on clients and ensured clients receive thorough

product knowledge.

Recruit new clients and foster repeat business using superior customer

service

Utilize and maintained client database for product launches and events

Adhere to hygiene standards and ensure a welcoming environment for

customers

02/2007-07/2007; Membership Clerk/Recreation Asst., Ft. Hamilton Community

Club; New York, NY

Manage core administrative duties related to membership registrations and

marketing drives designed to grow membership.

Act as the primary event coordinator and host for club activities and

special events.

Answer telephones according to protocol, route calls and respond to

inquiries.

Provide a high level of customer service that included assisting

applicants, staff and clients.

Schedule meetings, interviews, and videoconferences and liaise with other

offices.

Calendar management, including scheduling of appointments across multiple

time zone and countries.

EDUCATION

Borough of Manhattan Community College; New York, NY

Major: Liberal Arts- Emphasis in Humanities

SKILLS

Excellent interpersonal communication skill and customer relations

abilities

Strong detail orientation and dedication to thoroughness

Ability to multi-task in a high paced environment

Adept at selling and interacting with diverse groups of people

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