Project Manager Management
Resume:
CHRIS BENNETT
**** ****** *****, *******, ** ****2 UNITED STATES
*****@************.*** http://www.linkedin.com/in/christopherjbennett Mobile 312-***-****
Professional Summary
Software industry veteran with 15 years experience in taking innovative product solutions to the market in
both On-Premise and SaaS environments. Works well at all levels within an organization. Adept at
working across organizations touching sales, support, marketing, development, and quality assurance.
Managed teams of 2–12 members including product management, software engineering and outside
consultants. Self-directed, motivates teammates, strong technical skills and sharp business acumen.
Professional Experience
Independent Consultant
July 2012 – Present
Product Management Consulting
Software Product Management Consultancy focused on providing best practices in bringing software
products to market, refining product strategies and exploring the latest technologies.
Incisent Technologies
Chicago, IL
November 2010 – July 2012
Director, Software Product Management
Developers of FirstLook, online business intelligence software (SaaS) for franchised automotive
dealerships, providing comprehensive analytics for vehicle inventory management and retail sales
performance.
Member of management team, responsible for working across account management, sales and marketing
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teams to identify opportunities for revenue growth and maintain the FirstLook client base.
Launched Incisent’s first mobile product, FirstLook Mobile Appraiser, available on both iPhone and Android
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devices resulting in over 2000 application downloads on both Apple’s iTunes and Google’s Play.
Developed KPI’s (Key Performance Indicators) using account level analytics to measure client usage and
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created plans of action to increase client engagement and promote account retention.
Created and executed on the product roadmap for next generation platform; identifying opportunities to
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innovate and improve customer experience.
Took on additional responsibility of leading internal development team of 5 software engineers; utilizing
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agile methodologies to increase product output, while engaged with 3 party recruiters to hire a
development manager and additional software engineers.
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Selected and hired 3 party consultancies to enable a faster path to market.
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Produced wireframes, validated with clients and worked with engineering on User Experience – UX Design
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MavenWave Partners
February 2010 – May 2010
Chicago, IL
Product Management Consultant
Business consulting, technology delivery, and outsourcing services.
Short-term consulting project with American Medical Association to define a product strategy for
“Amagine.com,” a web-based SaaS offering targeting small-to-mid-sized physician practices.
Guided executive management through creating a product strategy, subscription based pricing model, and
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product roadmap for the initial release candidate and subsequent General Availability release.
Evaluated and selected a set products to provide secured messaging between patients and the
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physicians, electronic health records (EHR), ePrescribing, patient registries, lab ordering / results, revenue
cycle management, clinical / support tools and meaningful use solutions.
Coordinated the preparation of sales, marketing and support for the initial product launch.
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NORVAX
June 2009 – January 2010
Chicago, IL
Product Management
Market leader in online marketing and sales technology for the health insurance industry
Defined the role of product management within the organization; creating product roadmaps and
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restructuring the pricing model for the BrokerOffice platform, centering it on core competencies and
products.
Launched new product, BrokerOffice Web Meetings, which resulted in 320 deployments within 90 days.
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SpringCM
Chicago, IL
November 2006 – March 2009
Senior Director, Product Management
Market leader in Cloud Content Services, providing enterprise content management and business
process automation, listed in Gartner’s Magic Quadrant for Enterprise Content Management under
“Visionaries”
Drove product vision for building the market’s first SaaS based, Enterprise Content Management
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Platform.
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Spearheaded 1 vertical solution built on SpringCM platform, “SpringCM Accounts Payable.”
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Guided product management team in identifying and creating the 2 vertical solution, “SpringCM for
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Salesforce.com Contract Management.”
Created wireframe’s, working with clients and engineering on User Experience - UX Design
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Evaluated & introduced new technologies and OEM partners; balancing need for speed-to-market vs. in
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house source code control.
Evangelized SpringCM as the leader in Enterprise Content Management through speaking at
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promotional events and trade shows, working with industry analysts, engaging customers and prospects
as well as participating in the courtship of resellers and technology partners.
HYLAND SOFTWARE
Westlake, OH
March 2000 – November 2006
Business Development Manager for Hosted and Online Services (Hyland Software)
November 2005 – November 2006
One of the largest independent software developers of enterprise content management software.
Managed core technology of “OnBase Suite” & “OnBase Online” (imaging, workflow, e-forms, email, & print
stream management).
• Strategic in driving a 35% revenue increase within 1 year.
• Developed partnerships with other ASPs, resellers, & BPOs, resulted in migration of 30+ client
accounts.
• Provided knowledge across sales, support, marketing, & business consulting services.
• Created and presented training courses at end user and reseller conferences.
Product Manager (Hyland Software)
March 2000 – November 2005
• Responsible for evangelizing 6 core products, representing over 50% of annual software licensing
revenue.
• Provided critical insight on trends in technology, business, & industry and the impact on customers &
software development.
• Increased market awareness and helped influence public perception of Hyland Software by writing
white papers, working with industry analysts, trade organizations, and technical societies.
• Created and presented training courses at end user and reseller conferences.
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TECHNOLOGY MANAGEMENT GROUP
Cleveland, OH
November 1998 – December 1999
Senior Project Manager
Healthcare consulting and technology services company
Cleveland Clinic
• Managed a team of 6 business consultants, created project plans for the Year 2000 Compliance
assessment and remediation of 72 mission critical, non-patient care, software systems across 12
departments.
• Provided the Cleveland Clinic with a 60% cost savings.
VITAL RESOURCES
Rocky River, OH
November 1996 – November 1998
Project Manager
Consulting and technology services company
City of Cleveland, Ohio
• Developed Year 2000 Compliance assessment, recommendations and remediation plan across 20
departments for 2200 desktop computers and productivity software packages.
• Managed team of 5 desktop infrastructure engineers.
Ernst & Young LLP
• Managed the ongoing deployments of 25 Intranet Based and Computer Based CPE (Continuing
Professional Education) Courses.
• Developed source library system to ensure that source code and graphics were available for updates
and reuse in other programs.
Education
Bachelor of Arts – John Carroll University in Cleveland, OH
KEY SKILLS
Establishing Strong Relationships with Business Process Management
Customers Competitive Analysis
Creative Thinker Market Opportunity Identification & Positioning
Developing & Presenting Training Programs Goal & Priority Setting
Effective Organizer and Supervisor Identifying & Implementing Process
Presentation Skills Improvements
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Developing Partnerships with 3 Party Vendors Executing Best Practices
Strong Interpersonal Skills Enterprise Content Management
Effective Technical Writing Software as a Service (SaaS)
Good Team Leader & Collaborator Marketing Value Propositions
Strategic Planning Strong Technology Knowledge
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