Customer Service Sales

Deshaun Taylor

Recent MBA Graduate w/Managerial Experience

Moreno Valley, CA

**********@*****.*** - 951-***-****

Solid background in Customer Service, Performance Based Sales, and Business Operations Management.

Consistently exceed sales goals and customer service expectations. Skilled in developing and implementing

marketing plans and sales goals to create additional opportunity in the marketplace. Oversee rental branch

operations, consisting of staff management, training and development. Implement, monitor, and reward

individual/team sales performance through training, along with tracking daily sales results. Contributor to the

hiring and promotion of staff personnel, and mentoring.

Strategically Design & Implement Weekly Marketing Plan

Maintain Operational Costs & Expenses

Track Team & Individual Sales Goals

Monitor Unit Analysis of Branch Results

Customer Satisfaction Action Plan

Collection of Accounts Receivables

WORK EXPERIENCE

Branch Rental Manager

Enterprise Rent-A-Car - Riverside, CA - December 2006 to May 2013

Assistant Manager

Enterprise Rent-A-Car - Moreno Valley, CA - February 2004 to December 2006

Management Assistant

Enterprise Rent-A-Car - Rialto, CA - October 2003 to February 2004

Management Trainee

Enterprise Rent-A-Car - Colton, CA - July 2002 to October 2003

EDUCATION

M.B.A. in Business

Keller Graduate School of Management - Pomona, CA

2010 to 2013

M.P.M. in Project Management

Keller Graduate School of Management - Pomona, CA

2008 to 2010

B.S. in Business Administration in Business Information Systems

DeVry University - Pomona, CA

1999 to 2002

SKILLS

Customer Satisfaction, Fleet Management, Customer Service, Sales, Inventory Management, Sales

Management, Customer Rentention, Account Management, Profit Management, Microsoft Office Suite,

Operations Management, Marketing, Team Building, Team Leadership.

ADDITIONAL INFORMATION

Professional Accomplishments:

Customer Service

-Unprecedented 1-month survey of 97% customers completely satisfied

-Achieved an astonishing 90% combined average of completely satisfied customers

-Received numerous Customer Service Awards for excellent customer service ratings

-Selected to the Enterprise Media Marketing Campaign (2010 - present)

Honored in Enterprise Commercials and Magazine Advertisement

Employee Development

-Train & develop numerous employees to next promotional level positions

-Provide monthly Employee Study Sessions that incorporate Enterprise’s four core areas of the business

-Tutor and mentor multiple employees to pass Enterprise Management-Level Exam

Growth & Profitability

-Maintained the max per car increase in Operating Profit from last year to date

-Branch growth of 33% in Overall Fleet Size from last year to date

-Received numerous letters of appreciation from Corporate office for increased performances in fleet growth

and profits

-Operated and managed multiple branches within the Southern California, Inland Empire

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