Customer Service Sales

JENNIFER ZARLEY

**** ********** ***. *********, ** 89074

702-***-**** *******@*****.***

Professional Summary

My primary work experience has been in the customer service industry and management field. I enjoy

working collaboratively or independently with my colleagues and I pride myself at excellent working

relationships. My experience also includes hiring and training employees, management skills,

administrative skills, customer service and sales experience. I have outstanding organizational skills, an

eye for detail, the ability to handle multiple tasks and I am extremely dependable.

Specialties: Sales Experience, Customer Service, Managing, Marketing, Event Planning and

Coordination

Traits: Detail Oriented, Organized, Superior Communication, Excellent Work Ethic, Dependable and a

Strong Passion to Learn

Office Skills: Word, Excel, Outlook, Mobile Apps, Administrative

Employment Summary

Manager

11/2000 – 07/2010

Doc Hollidays

Duties:

Hired, trained and supervised 15+ employees

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Cultivated strong positive relationships with my customers

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Assisted the owner with the daily administrative duties

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Completed the payroll on a bi weekly basis

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Processed and paid monthly invoices

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Performed the monthly inventory for accurate product flow

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Ordered all products/supplies for all 3 locations

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Hotel Hospitality Services 12/1996 – 11/2000

New York New York

Duties:

Created strong customer relationships for repeat business

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Served the casino guests promptly but efficiently

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Managed a daily money bank

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Worked at special company functions assisting the Beverage Director

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Group Sales Coordinator 08/1993 – 12/1996

Best Western Mardi Gras Inn

Duties:

Answered all inquiries for group room requests

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Booked and sent out contracts for all group rooms

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Collected deposits and final payment on all groups

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Organized each group, assigned the group rooms and communicated all information to the front

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desk for proper handling

Hosted all groups upon their arrival

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Assisted the groups with any show reservations, travel arrangements and meeting or catering

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needs

Attended trade shows to market the hotel

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Education

University Of Nevada Las Vegas

Graduated 1995 * Bachelor of Science, Hotel Administration

Hibbing Community College

Graduated 1991 * AA degree

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