Information Technology Technical Support

W I L L IA M LEW IS BROWN, JR.

TEC H N ICAL SK I L LS

Operating Systems: Microsoft Windows 2000, Microsoft Windows XP, AS/400

Software/Tools: MS Office, TCP/IP, Internet/Intranet, Remote Access

L anguages: HTML, XHMTL, SQL, Visual Basic.Net 2005, Java, JavaScript, PHP

E D UCAT IO N

Sullivan University, Louisville, Kentucky

• Master’s in Computer Information Technology, expected December 2013

• Bachelor’s Degree in Computer Information Technology, June 2010

• Associate of Science in Computer Information Technology, March 2008

PROFESSIONAL EXPER I ENCE

J une 2012 – P resent

I nsight/Time Warner, Louisville, Kentucky

T ie r I I I Technical Support

• Responsible for providing quality technical support to customers, installation, and service

personnel who are having problems using the company’s products

• Requires advanced technical knowledge of the company’s products and services

Februa ry 2012 – April 2013

Geek Squad, Louisville, Kentucky

Laptop Repai r Technician

• Undertake the repairing work for the laptops and remove its malfunctioning

• Identify the nature and reasons for failure of the computer systems

• Repair the hardware components of the laptop and replace its defective components

July 2004 – April 2010

Citi Cards, Louisville, Kentucky

Collection Agent

• Collect/negotiate on final stages of the Sears Credit Portfolio

• Received the Star Player award for helping another team member while out on leave for an

extended period of time by going above the call of duty

U nited States Navy June 1991- April 1996

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