Customer Service Sales

amy Wright

*** ******* ***** ****** **. *****

Cell 314-***-****

********@*****.***

objective

Excellent customer service experience and people skills. Well organized with a

professional attitude. Record of conscientious application,

reliability and loyalty. Desire to grow and succeed.

SKILLS

. Extensive use with Microsoft Word, Excel, PowerPoint and Outlook. Intermediate use

with Microsoft Access.

. Multi phone line

. Internet Explorer; Use with Windows 98/2000/2003/XP

. Sage Business Works / Peachtree /

. Oracle Applications,1FS Order Entry, Crystal Reports

. Multi-task oriented, well organized

. 10-key calculator

. Shipping/Handling, BOL

. Copy/Scan/Fax machine

. Detail oriented

Currently enrolled at Jefferson College

Experience

April 2013-Present All Climate Services St. Louis, Mo 63129 314-***-****

Customer Service- Answering phones/customer service, calendar entries, entering

invoices, creating spread sheets, closing out PMs, posting payments to accounts,

setting up new accounts in Peachtree. Entering invoices onto client websites. Account

Receivables/Payables

August 2012 -Present Custom Cabinet Inc. Fenton, MO 63026 636-***-****

Customer Service- In charge of answering phones, ordering supplies, contacting

customers when orders are complete. Post payments to customer accounts, and

responsible for accounts payables/receivables. End of month reports. Filled out lien

waivers, W-9's.

July 2005 -January 2012 Taylor Packaging Imperial, MO. 63052 636-***-****

Customer Service/ Accounts Receivables (Client Facing) - In charge of answering

multi-line phone

Manage Customer Accounts / Order Processing of Customer Orders

Quote and negotiate the cost of the job to Client

Manage daily schedule and Job Tickets with Plant Managers and Sales Reps

Manage Purchase Orders (new and existing)

Accounts Receivable - Post Payments from Clients & End of Month Reconciliation, Daily

Deposit thru online banking

Daily Invoicing creation to the Client

Physical Inventory Check at month end for balancing data in the Internal System;

Adjustments handled when applicable

Scheduling freight lines in, creating BOL's, making sure right loads are picked up and

loaded

August 2004 -July 2005 American TV Fenton, MO 63026 636-***-****

Customer Assistance - Direct Client Interaction opening and closing of shifts

Responsible for checkout drawer cash and ensuring it balances with System reports at

end of shift.

Product returns and exchanges

Input store shops into system per Competitive Price Analysis reported by Sales Reps

(weekly)

Managed daily Sales reports to provide to Sales Reps on their commissions earned.

Took internal certification with company

September 1999 - August 2004 Maritz, Inc. Fenton, MO 63099 636-***-****

Merchandise Assistant -

Created merchandise proposal to Client Teams for new programs within acceptable

guidelines.

Daily management of Custom Program reports of inventory levels and backorders on

various incentive programs

Communicated to Project Managers

Liaison for the Holiday Inn account and managed customer issues directly with customer

or via customer service department.

Assisted Suppliers on pricing and availability with merchandise.

January 1998 - August 1999 OSI Collections Brookfield, WI 53005

Bookkeeper/Admin of Secretary -

Posted payments to accounts upon client payments received.

Customer account maintenance, posting, balancing, and receiving customer payments,

Cash Handling.

Daily bank deposits

Balancing of corporate reports with deposits

Customer service answering phones

Working with account representatives

Input data into system.

References upon request

Contact this candidate