Customer Service High School

CHARDAY D. CARTER

**** * **** ******, *******, Fl, 32771, United States,

321-***-****, ******.*******@*****.***

OBJECTIVE

As an entry-level job seeker with the help of my enthusiastic, down to

earth nature, I would be involved in providing best service to customers in

need. I will provide prompt and quick customer service as and when needed.

Education

* seminole High School, Graduated May 2011

* Seminole State College, 2011-2012

pROFESSIONAL EXPERIENCE

cENTURYLINK, APOPKA FLORIDA, UNITED STATES

Consumer Voice Technical Support Technician I (Contractor) (March

2013- July 2013)

* The primary contact for local residential customers experiencing problems

with various Century Link communications services such as voicemail or

voice telephone line.

*In addition, I was educating customers about Century Link products and

services such as local residential services, bundled packages, high speed

internet, long distance services, TV PRISM Support.

*Gain contact with customers which require analyzing, troubleshooting and

resolving complex technical and support issues.

HOME MAKE OVER SYSTEMS, LONG WOOD FLORIDA, UNITED STATES

Office Clerk (June 2012- October 2012)

* Operate office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and personal computers.

* Answer telephones, direct calls, and take messages.

* Maintain and update filing, inventory, mailing, and database systems,

either manually or using a computer.

* Communicate with customers, employees, and other individuals to answer

questions, disseminate or explain information, take orders, and address

complaints.

* Assist supervisor in call center as assistant supervisor

PUBLIX SUPERMARKET, LAKE MARY FLORIDA, UNITED STATES

Bagger (November 2009-April 2011)

* Clean containers, materials, supplies, or work areas, using cleaning

solutions and hand tools.

* Answer customers' questions about merchandise and advised customers on

merchandise selection.

* Load materials and products into package processing equipment.

* Greeted customers & Provide customer service

* Pack customer purchases in bags or cartons.

* Helped customer out with bags

* Cart attendant

ADDITONIAL SKILLS/CERTIFICATIONS

* National Certifications in Customer Service/ Guest Services

* Excellent communication and interpersonal skills

* Ability to work under pressure and to make tight deadlines

* Analyzing and problem-solving skills

* Flexibility

* Attention to detail

REFERENCES: Available Upon Request

Contact this candidate