Customer Service Quality

Sushma Varupula

Email: ******@*****.***

Phone: 916-***-****

Professional Summary:

Three years of experience in Software Quality Assurance with good

exposure to all phases of Software Development Life Cycle (SDLC).

Experienced in manual and automation testing of client-server and web-based

applications using HP-ALM and QTP

> Excellent understanding of Software Development life Cycle (SDLC) and

importance of QA in Development/Enhancement and Maintenance of software

applications.

> Have very good knowledge in different SDLC models like Waterfall, V-

model, Spiral, Agile etc.

> Involved in all phases of Software Testing Life Cycle (STLC).

> Experience in gathering requirements, developing test cases

(manual/Automated), test procedures, test scripts and analyzing results.

> Strong knowledge of identifying various test scenarios in accordance

with functional requirement documents, design documents and Use cases.

> Proficient in Manual and Automated Testing including Black Box, Smoke

Testing, Regression Testing, Backend Testing, Integration, Interface,

Functionality Testing and UAT Testing approaches.

> Good experience with HP-ALM to manage testing and test reporting and

defect tracking.

> Design, develop, test, maintain and executed reusable test automation

scripts (using QTP and LoadRunner) across different test environments

for consistency.

> Very good in managing time in order to successfully meet set targets &

handle multiple priorities simultaneously.

> Hands on experience in using SQL, PL/SQL in generating the Test Data

from various Databases.

> Excellent understanding of Object Oriented programming languages like

Java, C#.

> Involved in organizing different meetings, namely, Test Plan Review

Meeting, Test Data Requirement Meeting, Test Case Review Meeting and

Sign-Off Meeting.

> An effective performer as an individual or in a team.

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Immigration Status: Green Card

Education: Master's in Computer Applications, India.

Batchelor's in Computer Applications, India.

Technical Skills:

Testing Tools HP-ALM,QTP and Bug-Zilla

Databases Oracle 10g,SQL-Server,MS-Access

Operating MS-DOS, Windows

Systems 7/XP/NT/2003,Unix(Linux/HP-UX/Solaris)

Languages HTML, XML, C, C++,JAVA, Python, Visual Basic, SQL,

PL/SQL and TSL

Others MSOffice 2003/2007, Adobe Acrobat Reader, Ms-Front

Page, Terminal Services Client, SSH,TOAD, PuTTY

Browsers Microsoft Internet Explorer, Firefox, Chrome

Experience:

Client: Corpus Technologies, Hyderabad,India

Mar'09- Jan'10

Project: Invoice Generation for the Pharmaceutical Company

Role: QA Tester

A Windows based application developed for a pharmaceutical company to

create administrative section for maintenance of its invoice orders,

product search, stock availability, customer service and report generation.

Responsibilities:

> Reviewed Business Requirement Documents (BRD), System Requirement

Specifications (SRS) and design documentation.

> Developed comprehensive test conditions and test cases for complex CSCC

application.

> Participated in the peer review of testing artifacts.

> Executed test cases, both manual and automated and documented issues

discovered in Quality Center.

> Performed Load test for critical scenarios using LoadRunner

> Worked with SMEs, developers, and business analysts to test CSCC

applications through release management process.

> Worked with LoadRunner Controller for configuring and execution of

performance test scenarios with multiple virtual users and multiple

virtual user scripts, managed and collected metrics for the various

system monitors.

> Created test cases as per requirements and mapped test cases with

requirements and executed test cases in Test Lab in Quality Center

> Automated test cases using QTP and worked on BPT component of Quality

Center to create quality scripts.

> Verified the XML Log File to check, if any exceptions are raised during

the Deployment, and used Quality Center to log the defects.

> Utilized LoadRunner for Performance, Volume, Stress, and load testing of

the website after the System Integration Testing.

> Performed load and stress testing using rendezvous points and recording

transactions in LoadRunner, to pinpoint potential problem areas and

bottlenecks.

> Developed, executed and maintained test automation scripts using QTP.

> Created SOA / Services smoke test scripts testing web services using

SOA Tool.

> Worked closely with development teams to reproduce, analyze and debug

issues.

> Created user-defined functions, managed and maintained Objects

Repositories in QTP.

> Involved in Test data mining/preparation and setting up all pre-requisite

transactions for test execution.

> Created scripts using Descriptive programming in QTP for Regression

Testing

> Reported defects and escalated issues as needed.

> Monitored and reviewed offshore testing execution results.

Environment: Java/J2EE, JSP, Servlets, Spring, Struts, Hibernate, IBM-

Websphere, Oracle 10g, Linux, Windows, TOAD, MS-Office, MS-Visio, Secure

Shell Client, HP-QTP, HP-ALM,HP-LR,SOA,SOAPUI.

Client: Hyderabad Health Group, Hyderabad, India

Feb'08- Jan'09

Project: Medical Management Systems

Role: Associate QA Tester

Hyderabad Health Group services aim to ensure the availability of highest

quality health care for the beneficiaries of their customers while

optimizing customers' health care systems.

Responsibilities:

> Participated in the agile sessions, SCRUM meetings.

> Developed test cases for each of the specifications/requirements defined

in the SRS and BSD documents.

> Participated in DBV (Design, Build, and validation) sessions.

> Involved in Performing Adhoc testing.

> Communicated discrepancies between requirement documents and design

documents with business analysts (BA).

> Developed Automation test scripts Using VB script for the GUI,

Functional, Data Driven and Regression testing using QTP.

> Performed backend testing using SQL Queries and algorithmic testing

application.

> Used LoadRunner to analyze the response times of the business

transactions under load; developed reports and graphs to present the

stress test results to the management.

> Conducted database testing by executing SQL queries to check data in

database.

> Utilized Load Runner for performance testing to analyze the response

times of the business transactions under load

> Developed SOA / Services functional and regression scripts testing web

services using SOATest

> Involved in gathering requirements with insufficient business

processes.

> Worked in prioritizing, delegating and building test cases.

> Reported the bugs, Email notifications to the developers using the

Quality Center.

> Involved in using Quality Center for test planning, bug tracking and

reporting.

Environment: Windows XP, C#.Net 4.0, VB.Net, ADO.Net, SQL Server, XML,

LoadRunner, QTP, VisualStudio, Linq, PrintNetT, Quality Center,SOA,SOAPUI

Client: Corpus Technologies, Hyderabad

Apr'07- Dec'07

Project: PMS (Personnel Management System)

Role: Associate QA Tester.

PMS is a Web-based tool which was developed by keeping the organization's

unique personnel management needs in mind.

It has different modules as follows:

. Personnel Information system - It allows the management to keep a track

of the Employee's complete personnel, professional, educational

information.

. Training and Development - It provides information on the skill level

achieved by the employee from the various training courses undertaken

. Payroll System - It allows you to key in and retrieves information on

Finance Details, gross salary details, Tax Deduction Details that helps

an administrator in maintaining these records more systematically.

Responsibilities:

> Involved in gathering the requirements from Business Analyst and prepared

the RTM (requirement traceability Matrix).

> Involved in mapping the Requirements with the test case to check Test

coverage.

> Prepared Defect Report and Defect log using Bug-Zilla.

> Involved in preparing Test Cases and executing test cases.

> Interacted with development teams to proactively build up a good

knowledge of the application.

> Actively involved in the finalization of functional test

specifications.

Environment: WIN XP, C#, VB6, VB.NET, ASP.NET, Visual Studio .Net, ADO.NET,

HTML, XML, PL/SQL, Java Script, VB Script, VBA, Ajax, CSS, MS Office,

Bug-zila.

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