Project Manager Engineer
Resume:
Kathy Sakovich
Brooklyn, NY 11224
*********@*****.***
PROFESSIONAL Accomplished, results-driven Certified Messaging
Middleware Engineer SUMMARY with
16+ years of IT experience
Track record of success supporting Messaging environments with 100+
servers and 80+ thousands worldwide users: MS Exchange 2010/
Domino 8.5.3
. Core competencies include enterprise integration,
security, mail migration (Quest), project management,
complete documentation, change control, team supervision,
and training and complex problem resolution. Broad
background includes many years of Blackberry 5 and 10,
Good, Lync, Windows, F5 and AD experience.
. Innovative and analytical thinker, able to bring
proactive solutions to difficult or high-pressure
situations.
. Leverage past experience and expert technical skills to
substantially improve system performance, availability,
maintainability and recoverability.
. Consistently deliver deployment projects on-time and on-
budget, with minimal disruption to critical business
processes.
. Solid knowledge of ITIL principles and workflow.
TECHNICAL SUMMARY
Software: MS Exchange 2010 SP2/Outlook 2010, MS Lync 2010, MS
Forefront, SCOM, Blackberry 5.0.3 and 10, Quest
Migration Manager, Transend Migration Tools,
Exclaimer, Good 6, MS Active Sync, iQSuite, ACA
Mail (Autonomy), Lotus Notes and Domino 8.5.3,
Sametime, Quicker, Traveler, Symantec,
Message Labs, Postini, Trend Micro Scan Mail,
IronMail, Proofpoint, Assentor, Reduce MailPro,
Barracuda, Mailman, Sendmail. ILM server, FIM
server., Netscaler Loadbalancer, F5 Load
balancer
Development: PowerShell, Lotus Script, Notes Formula Language
Platforms: Windows 2008 R2/03/XP/2000, Active Directory 2008,
AIX, Linux SuSE 9
SAN Experience: Netapp, EMC
VMware Servers 4
. Thorough understanding of the following email protocols
(SMTP/MAPI/WebDav/Exchange Web Services/POP3/IMAP)
. Thorough understanding of email data protection
techniques (encryption, scanning, policy management)
PROFESSIONAL
EXPERIENCE Fahrenheit IT, New York, NY
11/2012- present
CUNY Central Office
Senior Messaging Engineer
. Configure Custom RBAC for junior administrators
. Regularly Upgrade, patch and install roll ups on
Exchange Windows servers
. Develop powershell scripts for ease of Exchange
Administration
. Migrate New Community College from Notes to Exchange
2010
. In the process of migrating Lehman college from
Mirapoint to Exchange 2010 using Transend
. Configure Rooms and Resources for central office and
provide training to VIPs
. Document procedure and standards
. Develop and coordinate training and service delivery for
Central Office Messaging system.
. Active participant in DR project
. Lead role in migration of individual colleges from
Domino and Exchange to Live@edu
. IML server migration to FIM for Office 365 provisioning
. RightFax deployment
. Migration from OutlookLive@edu to Office365 for 15
college campuses
. 3rd level escalation Tickets and day to day support for
Exchange and perimeter mail
Jefferies and Co., Jersey City, NJ
Investment Banking 4500 users WW 01/2011-11/2012
Messaging Engineer, Vice President
Deployment, Management and Support Exchange 2010
environment, Lync 2010 and Blackberry Enterprise Server
5.0.3, Good 6.3 for 4500+ users and 48 Servers.
SMTP, Spam filtering (Message Labs), Archiving and
Compliance Support in 24x7 Wintel Infrastructure
Environment.
Actively participated in 8 million dollars migration project
for 4500 users over 5 global sites from Domino 8.5.3 to
Exchange 2010 SP1
. Upgraded Exchange 2010 SP1 to SP2
. Migrated lotus notes users and mail-in databases to MS
Exchange through Quest Migration Management
. Requested and installed TLS Certs on Exchange servers
. Support and Deployment of Microsoft Office Lync Server
2010 on Windows Server 2008
. Exchange 2010 DR and network isolation tests and
backups/restores/recovery, proactive monitoring through
SCOM.
. Exchange administration duties involved alert
resolution, health checks, upgrades, patching, testing
and improving GPO's, backups and troubleshooting,
migrating and moving accounts
. Documented changes, upgrades, migrations and procedures
for SMTP, Exchange, Blackberry, Lync, Good and eFax
. Installed and configured Blackberry and Good servers on
Exchange 2010 SP1
. Configured and Implemented Quest Message Stats for email
reporting and analysis
. Spurred development of email policies/procedures and
refinement of project organization
. Designed, built, implemented and deployed Exchange 2010
SP1 lab environment
. Always referred to Microsoft best practices guide when
implementing changes, upgrades and improvements
. Closely followed US legal and compliance guidelines for
messaging when handling user accounts, restores and
sensitive data
. Supplied management with details reports on mail usage
and other statistical data
United Nations HQ, New York, NY 04/2007 -
03/2010
Non-profit union with 192 member sites all over the world.
Department of Management
Messaging and Collaboration Engineer (CompuForce)
Administer multiple domain Lotus Notes/Domino
infrastructures for 80,000+ global users (9,000 local) and 3
MS Exchange Domains. Maintain R7/R8.5 Lotus Domino mail and
application, Quickplace, Sametime servers running on Windows
2003/2008 and Linux 8/9.
Key Accomplishments:
. Reduced cost of Messaging ownership by 15% by upgrading
to Domino and Notes 8.5 and implementing Notes Shared
Login and ID Vault
. Managed Ironmail filtering servers (Spam, Viruses) and
Symantec AV, MS Forefront
. Architect new internal and external mail routing path,
increasing security and maximizing mail flow by
decreasing hops.
. Administered Mailman server, and SendMail 8.13.6 SMTP
Gateways for United Nations Worldwide, i.e. for 80,000+
users
. Lead in Servers consolidation project that reduced
licensing and administration cost by 20%
. Optimized architecture spanning server connections,
replication, clustering, Spam/virus prevention,
improving system availability from 87% to 99.3%
. Installed and configured Linux SUSE 8 server and Domino
7 on Linux SUSE 8 and 9, documented the procedure.
. Applied knowledge of Linux server commands to
effectively troubleshoot Domino, SendMail and Mailman
server problems.
. Produced effective troubleshooting guides that reduced
2nd and 3rd support calls by 90%.
. Implemented procedures to upgrade email/servers and
trained users to maximize system benefits.
. Supported server imaging technology for consolidation
and virtualization of server farm to VMware instances
. Resolved 3 level Helpdesk escalations for Domino 8.5 and
Exchange 2007 and 2010
. Configured SCOM for proactive system monitoring and
notifying the team about the overall system health.
MFXchange US, Inc., Parsippany, NJ 04/2006 - 04/2007
Managed infrastructure services designed specifically for
the Fairfax companies.
Project Manager/ Messaging Engineer/Consultant (C&L Group)
Managed messaging environment for 5 insurance companies,
encompassing daily administration of 7 Domino and 1 MS
Exchange domain.
Key Accomplishments:
. Cleaned up Domino Directory and reclaimed over 1000Gb of
space
. Resolved low availability issue for the Mail servers
. Established a problem management program that analyzed
the problems and prevented it from happening again.
. Led migration of all Domino upgrades and server
migrations to new hardware.
. Implemented Barracuda servers solution to reduce Spam
and route SMTP mail
. Selected to manage archiving project for compliance,
requiring close collaboration with Legal Department.
Guardian Life, New York, NY 10/2005 - 04/2006
One of the largest mutual life insurance companies in the
United States.
Messaging Consultant (Satyam Co)
Developed and executed strategies, plans and procedures for
recertifying and migrating users/databases from an existing
messaging System. Planned and conducted all server moves,
migrations, new installs and upgrades.
Key Accomplishments:
. Administered DR site for 60 Domino servers.
. Upgraded mail servers and migrated 1000+ users to a new
cluster.
. Secured servers by installing and configuring VeriSign
SSL for 40 Domino Web servers.
. Rearchitected SMTP mail routing topology. Redesigned and
improved replication hub cluster, worldwide replication
topology/schedule
. Authored procedures for troubleshooting SMTP gateways
and globally installing/configuring anti-virus.
. Dramatically reduced Helpdesk calls by creating custom
notes system applications for discovering and fixing
issues with mail files, managing/deploying design
templates, and tracking active Notes Client information.
. Improved reliability, availability and performance of
external messaging by introducing redundant SMTP
servers.
. Reconfigured messaging Domain for more efficient and
error-free replication and mail routing.
St. George's University Ltd., Nassau County, NY 08/2003
- 05/2005
Medical and veterinarian school in Grenada with 5000
students and 1000 faculty.
Messaging and Collaboration Administrator
Effectively maintained server integrity and
configured/monitored server performance in clustered 45+
Domino environments running on Windows 2000 (including
Active Directory synchronization). Troubleshot server, mail
routing and database replication problems.
Key Accomplishments:
. Proposed and started working on Domain Consolidation
project that is suppose reduce costs by 30%.
. Developed policies and standards for messaging
environment for 10,000+ users
Installed and configured VSI-FAX directory of 500 users
for faxing
. Improved email by clustering servers to eliminate
interruptions through redundancy and failover.
. Installed Blackberry Server rollout 3.2 for 300 users
Continental Shipping & Trading Lane, Inc., New York, NY
06/2002 - 08/2003
World's leading international shipping network
Project Manager
Supported messaging, databases and Blackberry Enterprise in
19 global offices. Resolved server crashes, mail
router/database replication in clustered environment.
Key Accomplishments:
. Set up of Worldwide Directory Assistance Database.
. Upgraded BES servers and created project plans and
documentation.
. Migrated servers from one location to another, added
space to servers.
The Bank of New York, New York, NY
06/2000 - 06/2002
Programmer Analyst
Lowe Lintas & Partners Worldwide, New York, NY 12/1997 -
06/2000
Messaging Systems Analyst
EDUCATION Pace University
B.A., Computer Science & Information Systems, Cum Laude, 1999
MS Exchange 2010 training classes at Global knowledge
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