Customer Service Human Resources
Resume:
Felicia Easterling
New Orleans, la 70126
OBJECTIVE: To obtain a position whereby I can best utilize my experience to build
a long-term career.
EDUCATION: John F. Kennedy Senior High School
Fall 1992 ~ May 1995
Received Diploma
Kenner Career College, LLC
State Certified Phlebotomist
EXPERIENCE:
Global Star
Tech Support / Customer Services ~ Januray2012 t o current
Troubleshooting of Satellite phone services and GPS devices.
Processing and researching payments.
Activation of satellite phone lines.
Reprogramming of satellite phones.
Processing Payments.
Scheduling monthly payment plans.
Candlewood Suites
Front Desk Supervisor ~ October 2010 to November 2011
Responsible for all front office functions and staff.
Provide excellent customer service.
Took care of Inventory and stock.
Handle large amount of cash and deposits.
Strive to continually improve guest and associate satisfaction.
Handled all billing and adjustment for customer.
Responsible for financial performance of the department.
Responsible for guest arrivals and departures.
Responsible for scheduling of front desk staff
Identify Staff Vacancies and recruit, interview and select applicants.
Allocate human resources, ensuring appropriate matches between personnel.
Regional Acceptance Corporation
Auto Collector/Insurance Clerk~ March 2006 to October 2008
Collected on pass due auto loans.
Negotiated payment arrangement and settlement offer.
Process auto claims gather all information of both parties.
Processed insurance checks and process gap insurance claim.
Processed loan deferments.
Process credit and debit card payments
Arrange paperwork for repossession.
Hibernia National Bank
Adjustor ~ January 2003 to October 2005
Collected on Auto loans, Mortgages, personal and business loans.
Processing commercial and consumer loans.
Ensure that all delinquent accounts have been thoroughly worked according to
standardized collection procedures.
Direct customers to proper location and/or resolve issues.
Setup payment arrangements.
Processed loan deferments.
CAREER DEVELOPMENT
Perfect client experience training • Compliance training • FDCA practices • Management
development program
COMPUTER SKILLS
Microsoft Word, Excel, WordPerfect, QuickBooks and Office.
Contact this candidate