Customer Service Sales

Ashley Smoral

*** *. **** **. ***. ***, Richmond, VA 23223 E-mail: ******.******@*****.***

www.linkedin.com/ashleysmoral Cell #: 804-***-****

Accomplishments:

• Received an “Extreme Shop” (100%) Results

• Raised rental occupancy from 86% to 98.8% in less than 3 months

• Awarded National Verizon B2B Sales Rep for the month of June 2012

• Exceed Verizon B2B daily sales quota over 95% of the time

• Awarded Top Sales Leader Award at the Cydcor U.S. National Conference 2012

• Awarded Server of the Month within 2 months of being hired at Bailey's

• Recruited, trained, and managed team of 5-10 people for B2B Sales

Experience:

The Greens at Virginia Center – Glen Allen, VA 2013 - Present

Marketing/Leasing Consultant –

• Show apartments and process applications for prospective residents

• Demonstrate community and apartment/model and apply product knowledge to presentation by

identifying prospects needs

• Sell apartments and community by communicating the features and benefits and close the sale face to

face, over the phone or via e-mail

• Prepare lease agreements and the accompanying addendums

• Accurately process paperwork and ensure all data in the resident files such as income, credit reports,

assets etc. are kept confidential and in order

• Follow Fair Housing Standards in all matters when working with prospects and residents

• Determine applicants eligibility and maintain continuing property compliance

• Manage the day-to-day outreach, sales and customer service efforts to meet and exceed performance

targets

• Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc

• Responsible for “shopping” competition properties

• Courteously, efficiently handling resident requests and complaints

• Manage and update our online advertisements and follow up on leads

• Work with maintenance to ensure that all customer service requests are completed in a timely manner

• Assist in rental collection and in the service of legal notices

• Represent Grady Management at regional Chamber of Commerce meetings

Page: 2

Ashley Smoral Resume

The Westin Richmond - Henrico, VA 2012 - 2013

Front Desk Agent

• Regularly exceeded expectations in recruiting guests for our Starwood Preferred Guest Program

• Assisted in coordinating the Front Desk with the other departments

• Verified that the correct charges and credits are posted to the corresponding guest folio

• Ensured all cash and cash equivalents are accounted for and balanced at the beginning and end of

each work shift

• Provided administrative, reception and program support to management and staff

• Resolved guest complaints within scope of authority; otherwise refer the matter to the

management

Service Express Agent

• Answered and direct all incoming calls both inside and outside the hotel using Starwood phone

etiquette

• Maintained up-to-date knowledge of all hotel and area events and activities so that guests

received accurate and prompt information when requested

• Posted and settled all incidental charges and adjusted charges to Guests’ credit cards

• Posted room service charges, settle tickets, and closing procedures

• Followed all accounting procedures according to guidelines to ensure proper revenues

Atlantic Coast Consulting - Glen Allen, VA 2012 - 2012

Client Executive -

• Promoted from Client Manager to Client Executive in under 3 months

• Expertly trained in Business to Business sales techniques for “cold” face to face sales calls

• Cold called small to medium sized businesses within my assigned territory to arrange meetings

with potential customers to prospect for new business

• New client acquisition and client retention rates consistently exceeded local office and national

goals

• Conducted interviews to grow sales team

• Directly hired, trained, and managed team of 5-10 people

• Developed a deep understanding of prospective client’s business (i.e. their challenges, their

opportunities, their constraints, and their competition) and identified their needs before presenting

• Created and effectively delivered product and service presentations, overcame objections with a

94% closing rate

• Worked closely with the Verizon call center and assigned liaison to ensure customer satisfaction

The Local Irish Eatery and Pub- Richmond, VA 2011 – 2012

Server/Bartender

Page: 3

Ashley Smoral Resume

Snooty Fox Stables at Matoaca - Manakin Sabot, VA 2011 - 2012

Manager

Education:

• High School Diploma

• J. Sergeant Reynolds, Richmond, VA, Sophomore Standing

Training/Ceritifications:

• Understanding Basic Tax Credit – AJ Johnson

• Understanding Intermediate Tax Credit – AJ Johnson

• Understanding Advanced Tax Credit – AJ Johnson

• Fairhousing 2013 – CVAA

• OneSite Training – Silver Spring, MD

Special Skills:

• •

Superior Sales Skills with an impressive, proven Hunger to succeed and always eager for the next

record of regularly exceeding quotas challenge

• •

Substantial client retention and client acquisition Experience scheduling appointments, meetings and

experience calendar maintenance

• •

Accomplished recruiter/trainer Meticulous attention to detail

• •

Ability to build, maintain, and positively Excellent interpersonal, organizational, prioritization,

influence strong customer relationships and follow-up skills

• •

B2B sales experience Reliable form of transportation

• •

Excellent verbal and nonverbal communication Proficient organization, multi-tasking and problem-

and delegation skills solving skills

• •

Polished presentation techniques and practices, Highly motivated and efficient, requiring minimal

along with listening ability supervision

• •

Effective negotiation and closing skills Willing to relocate

• •

Commendable team management, motivation and Ability to work well under pressure and meet

leadership skills demanding deadlines

• •

Excellent people skills which extend to a diverse Experienced in Microsoft Office Suite and property

group of individuals and demographics management systems (OneSite)

• •

Familiarity with fiscal operations and supervisory Constant student mentality - always ready to learn

responsibility and improve

• Section 8 and tax credit experience/training

Contact this candidate