Customer Service Representative
Resume:
SHENITA M. BRADLEY
New Orleans, Louisiana 70115
Email: ***********@*****.***
Career Objective:
To obtain a challenging position were my dedication and skills will create opportunities for
professional growth and development.
Education:
BACHELOR of SCIENCE, May 1997
Dillard University, New Orleans, LA
Computer Skills: Microsoft Office
(Word, Excel, PowerPoint, Access)
Email and Internet
Office Equipment: Fax Machine, Copy Machine, Scanner, and Multiline Phones
Skills: Ability to quickly learn new applications and processes
Ability to simultaneously handle multiple tasks and projects with
minimal supervision
Successful experience in management, customer service,
outside sales working within a fast-paced environment
Specialist in trouble shooting, defining the situation, developing
solutions, and choosing strategic alternatives
Consistently assigned to assume higher level assignments beyond scope
of job descriptions due to outstanding performance and ability as a fast
learner
Big Man’s Bar and Grill, New Orleans, Louisiana
General Manager,
January 2009-Present
Recruit, train, develop, schedule and supervise team of 6 associates.
Motivated staff to achieve performance goals and ensure productive
operations.
Managed day-to-day performance such as oversee sales, inventory
control, visual merchandise that is in compliance to company policies/
procedures.
E Z Cash, Westwego, Louisiana
Customer Service Representative
July 2006-March 2010
Analyzed loan application of different applicants and approved or denied them, all in consultation with
management
Assist in formulating policies, developing goals and objectives
Effectively communicated between the collection department to solve problems
Maintain projects, tasks performed by off-site personnel and expenses
Followed up to ensure employees’ work was in compliance with clients’ needs, ensured
appropriate delegation of all business operation transactions
Janice B. Dunn, New Orleans, Louisiana
Child Care Worker,
October 2001-August 2005
Provided child care for children who parents worked at night
Hibernia National Bank, New Orleans, Louisiana
In-bound Telebanking/Senior Customer Service Representative,
September 1997-September 2001
Handled various customer enquiries and provided assistance within a high-volume call center associated with
bank accounts and loans
Selected to train new customer service representative, functioned as ongoing lead trainer and assured
consistent quality of service and professional environment
Responsible for sales coaching, quality and efficiency, monitoring and sales tracking
Cross-selling of particular/assigned Hibernia National Bank products
Lane Bryant, Metairie, Louisiana
Sales Associate,
May 1993-December 2001
Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a
regular basis
Accurately applied payment to customer accounts
Produce profit generating merchandise displays for specialty store
Maintain exemplary cash handling record in high volume retail atmosphere
References Supplied Upon Request
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