Customer Service Manager

Steven C. Williams

th

***-** ** **** ***. *A, Bellerose, NY 11426 516-***-**** email: ******@*****.***

Objective: A successful career providing excellent customer service and team support.

Work Allied Barton Security Services, 10/2009 to Current, New York, and N.Y

History: Current assignment Moody’s Corporation. 7 World Trade Center, NY

Job title: Security Console/Supervisor

. Managed and controlled daily operation of security console, and security team.

. Monitor and operate CCTV, phones and computers systems.

. Responsible for monitoring of fire panel, and client email and phone contact.

Company: AJ Squared Security /McRoberts Security, 5/2008 to 5/2010 New York, NY

Job title: Front desk Corporate Security / Supervisor

. Managed CCTV control systems and front desk operations.

. Performed daily Fire Panel controls, computer and alarm system testing.

. Daily telephone and front desk customer service, and employee support.

Company: SW Enterprises, Owner/Manager 8/2007 to 5/2008 Charlotte, NC

. Owner operator of custom screen printing business.

. Managed and direct full staff during daily operations.

. Responsible for hiring, training of full staff. Responsible for all business

operations.

Company: Value Place Hotel, Property Manager Columbia SC 1/2007 to 8/2007

. Increase company revenue and occupancy.

. Managed and control the daily operation of the hotel.

. Train and develop new hire and existing staff team members.

. Responsible for payroll and monetary control of hotels daily operation.

Experiences: Manager Wendy’s restaurant (2 years.) Resident manager Apartment

complex 2 years

Education: 1980-1982 New York Institute of Technology Old Westbury, NY

. Business and marketing major.

. Played football and baseball

1977-1980, John Adams High School, Queens, NY

. Graduated with regents diploma

. Captain of the football and baseball teams

Training New York State Certified Security Officer. CPR Certified. Allied Barton

Master Security Officer. Allied Barton Fire Safety Officer. Allied Barton

Security Supervisor training. Completed several online training.

Completed Wenco Foods (Wendy’s Restaurant) management training

program. Completed Value Place Hotel Management training program.

References: Available upon request

Contact this candidate