Human Resources Customer Service
Resume:
Tina Menzie
**** ******* ******, ***** *****, MI 48837
Phone: 517-***-**** Email: ********@*****.***
Education/Training
Juris Doctorate
Michigan State University College of Law, East Lansing, MI
Master of Human Resources and Labor Relations
Michigan State University, East Lansing, MI
Bachelor of Science, Interdisciplinary Studies
Michigan State University, East Lansing, MI
Domestic Relations Mediation Certification
Zumeta Mediation Training Institute 2005
Ombudsman Certification
International Ombudsman Association 2005
Civil Mediation Certification
Michigan State University College of Law 2005
Workers’ Compensation Certification
Workers’ Compensation Center, Michigan State University School of Labor 2003
Accreditations
*Ombudsman Professional – 2005
*Judge for Michigan State University College of Law Mediation Competition - 2005
*Women’s Law Caucus – President 2004-2005
*Worker ’s Compensation Professional – 2003
*FMLA Seminar – Speaker for Human Resources Education Training Center
*Alternative Dispute Resolution Seminar – Speaker for Human Resources Education
Training Center
Work Experience
2012 - Present
Harris Applied Research • COO
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East Lansing, MI
• Responsible for attracting and maintaining Business Procurement
• Contractual Writing
• Negotiation of contracts
• Marketing
• Human Resources functions
2011 - 2013
JMann Consulting/Rockstar Warriors • Human Resources Consultant
Lansing, MI
• Provided various services to small business owners and professionals including, but not
limited to:
• Negotiation concepts, strategies, and preparation
• Creation and implementation of alternative dispute resolution programs
• Creation and implementation of external and internal work policies
• Revision of employment contracts
• Mediation services
• Assess and recommend employee relation practices necessary to establish a positive
employer-employee relationship
• Assess performance appraisal programs for effectiveness and strategic alignment
• Evaluate organizational planning. Address structure, job design, and succession
planning.
• Consulting Clients regarding Employment Compliance
• Recruitment Sourcing for V eterans and Civilians for professional, management, and C-
Level positions
• Creating and implementing Recruitment Strategy
2006 - Present
Future Oxygen • CEO
Grand Ledge, MI
• Responsible for achieving sales and production goals
• Developed product line
• Wrote a utility patent, which was rewarded July 2010
• Research and development of production processes, product capabilities, quality
control, and packaging
• Developed pricing structure and costs
• Researched target markets, customer base, and complimentary markets
• Negotiated partnerships with vendors, scientists
• Created partnership with Peckham Industries for assembly operations
• Created business roundtable
• Created contracts for non-disclosure agreements, independent contractors, employees,
and vendors
Hired marketer, sales team, and production workers, designers
•
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• Wrote blogs, newsletter, and posted to Web 2.0 sites
• Creation of videos for marketing and public relations
• Trained independent contractors, vendors, and employees in production process and
quality control measures
• Consistent networking to maintain and grow relationships in targeted areas
2006 - 2012
Synergy Resolution Systems • Small Business Consultant
Lansing, MI
• Provided various services to small business owners and professionals including, but not
limited to:
• Negotiation concepts, strategies, and preparation
• Creation and implementation of alternative dispute resolution programs
• Creation and implementation of external and internal work policies
• Revision of employment contracts
• Mediation services
• Assess and recommend employee relation practices necessary to establish a positive
employer-employee relationship
• Assess performance appraisal programs for effectiveness and strategic alignment
• Evaluate organizational planning. Address structure, job design, and succession
planning.
• Provided SHRM accredited class through American Society of Employers
• Provided Employment Law and Interviewing Skills seminars through Dale
Carnegie
2004 - 2009
Human Systems Development Group • Consultant
East Lansing, MI
• Provided various services to unions, schools, and small business professionals
including, but not limited to:
• Trained human resource professionals legal and managerial components of
record keeping
• Formulate and recommend policies and objectives to align with client’s strategic
objectives
• Identify legal exposure and direct preparation for required compliance
• Trained business professionals basic components of alternative dispute resolution
• Trained business professionals how to create an alternative dispute resolution
program for a company or a small business
• Trained business professionals in the art of negotiation
• Speaking engagements with union groups about ombudsman programs
• Mentored with Federal Mediator for labor mediation and labor relations training
2003 - 2007
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Michigan State University College of Law • Student
• Organized and facilitated the Women in Law Panel 2005 Event
• Organized and coordinated local Habitat for Humanity work teams with MSU Chapter
2002 - 2003
Human Resources Education Training Center • Speaker 2002-2003
Michigan State University, East Lansing, MI
• Analyzed data for conference presentation regarding FMLA laws in California
• Researched and compiled data for conference presentation regarding arbitration laws
• Co-facilitated FMLA conference for Human Resources Education Training Center
• Co-facilitated Arbitration workshop for Human Resources Education Training Center
1991 - 2000
•Avery Dennison • Labor Representative
Holt, MI (automotive division merged with Canadian acquisition in 2000)
• Mediated disputes between associates and/or departments
• Directly responsible for managing lean manufacturing program
• Directly responsible for managing daily operations of the HR/Labor team
• Directly responsible for working with management and labor in interpreting contract
and negotiating an addendum as warranted.
• Recognized for team building ability with production and office interventions
• Supervised conflict resolution/lean manufacturing production team
• Developed and implemented new work flow of office (physical and process systems)
• Directed team in creating work flow of new product lines
• Analyzed production efficiencies for machine setups and work stations utilizing kaizen
• Analyzed material consumption for Original Equipment Manufacturer parts
• Analyzed cost-effectiveness of prototypes and promotional runs
• Lean Manufacturing Instructor for production associates
• Conflict Resolution Trainer for new associates
• Software Instructor for internal manufacturing program
• Liaison between customer, production, and management
• Trained associates in job responsibilities of customer service, receptionist, and estimator
• Initiated paperless correspondence for memos and order confirmations
• Implemented rate standards for each industrial work center
• Developed and implemented estimate training manuals
• Developed minimum purchase contract and quote forms
• Member of team that developed and implemented a gain-sharing plan
Personal Interests
*Community Service, Scuba Diving, Paper Art, Hiking, Pilates, Theatre, Travel
*Member – Association for Conflict Resolution
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*Member – Women’s Law Caucus
*Member – Alternative Dispute Resolution Society
*Lansing School District – Reading V olunteer
*Le Bon Samaritan Hospital, Haiti – V olunteer
*Caribbean Christian Center for the Deaf, Jamaica – Volunteer
References
Don Power Julie Mann
Retired, Commissioner CEO
Federal Mediation and Conciliation Service JMann Consulting
1200 Blanchette Drive 216 N. Chestnut Street
East Lansing, MI 48823 Lansing, MI 48933
Tina Riley, Ph.D
Asst. Professor
School of Human Resources and Labor Relations
Michigan State University
403 South Kedzie Hall
East Lansing, MI 48824
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