Customer Service Medical
Resume:
Lakeisha Jackson **** Greatwood St
Gray, La *****
************@*****.***
Objective:
To obtain a position that will enable me to utilize my strong computer skills and literacy,
managerial and customer service experience, exceptional healthcare education and
experience, hospitality background, and strong interpersonal skills. Through these skills
and expertise, I hope to become an asset to your company.
Job Experience:
Chabert Medical Center, 985-***-****
October 2011- August 2012, January 2013- May 2013
Administrative Coordinator III
Worked as a clerk in the Emergency Room of the hospital. Answered phone calls,
handled medical records and confidential information, ordered tests for patients per
doctors and nurses, checked patients into the emergency room, and ensured all other
clerical aspects of an office. Also worked as an observation sitter for psychiatric
patients. CPR and IMAB certified.
Hampton Inn and Suites of Thibodaux, 985-***-****
June 2010- Present
Guest Service Representative/Night Auditor
Working at the front desk of the hotel as a guest service representative and a night
auditor, making reservations, answering telephone calls, and providing excellent
customer service to all guests. Cross trained in hotel as front desk, night auditor,
breakfast attendant, laundry attendant, and housekeeping. I have 3 years of experience
at a Hilton Brand using the Hilton OnQ system.
Education:
Unitech Training Academy, Houma, LA.
Graduate: 03/25/09
Administrative Medical Assistant
Interpersonal skills
Telephone techniques
Scheduling appointments
Patient reception and processing
Medical terminology
Medical records management
Professional fees, billing, and collecting
Health insurance claim forms
Third party reimbursements
Medical practice management, marketing, and customer service
CPT coding
ICD-9-CM
Computer Information Systems
Microsoft Word 2003
Microsoft Excel 2003
QuickBooks Pro 2008
L. E. Fletcher Technical Community College, Houma, LA.
Graduate: 05/05/08
Emergency Medical Technician
Patient assessment
Medical/trauma emergencies
Ambulance operations
General pharmacology
Obstetrics and gynecological emergencies
Communication and documentation
Nicholls State University, Thibodaux, LA.
General Studies
H. L. Bourgeois High School, Gray, LA.
Graduate
05/27/04
Skills:
Knowledgeable in Microsoft Office programs such as: Word, Excel, PowerPoint,
Access, and Outlook.
Typing speed of 60 WPM
Ability to multi-task
Ability to provide excellent customer service
Knowledgeable in Microsoft Windows XP and Vista
Analytical skills and attention-to-detail oriented
Ability to answer multi phone lines
Certifications:
CertiPort Microsoft Office Specialist in Microsoft Word 2003
CertiPort Microsoft Office Specialist in Microsoft Excel 2003
National Certified Medical Office Assistant with the National Center for Competency
Testing (NCCT)
American Heart Association Cardiopulmonary Resuscitation
Interventions and Management of Aggressive Behavior
Contact this candidate