Customer Service Quality Assurance
Resume:
Christopher C. Wood
Acworth, Ga ***01
Phone: 501-***-****
E-mail: *********@*****.***
OBJECTIVE
To work in an organization with strong customer focus and commitment to
achieve quality solutions, as well as promote the use of effective
strategies to increase efficiency and to reduce the cost of achieving
quality solutions. I have a strong desire to further my learning and grow
with the company.
EXPERIENCE
To achieve my objective my experience includes although is not limited to.
5+ years of customer service and quality assurance
3+ years of technical support this included tiers (1-3)
5+ years of following strict protocols to achieve company goals
Contributed to the completion of multiple communication projects on
different military bases
EDUCATION, CERTIFICATIONS & TRAINING
. Graduated from Catholic High School for boys little rock 2007
. Attended University of Arkansas at Little Rock 2007-2008
. Attended Pulaski Technical College 2010
. Completed CCNA 200-120 version two boot camp 2013
. Voip
. Microsoft excel
SKILLS
. Network trouble shooting
. De-escalation techniques
. Sales: face to face and over the phone
. Fiber-optics: polishing, splicing, and installing
. Microsoft office
. Lacing ac, dc, and cat 5e cable
. Pulling and cross connecting data and voice
. Crimping cat 3-6 cable along with fiber crimping.
. Racked and stacked routers, switches, and, redundant power supplies.
JOB EXPERIENCE
. TIER 3 PROJECT SOULTIONS (2009-2010)
While working with Tier 3 I gained a lot of technical field experience in
communications on military post across the United States.
. AT&T (1/15/2012-8/01/2012)
During my time with AT&T I was able to use my customer service
abilities to troubleshoot and de-escalate tickets whenever possible.
. KIRBY COMPANY OF ARKANSAS (2010-2012)
. T&R FIXTURES (2012-present)
Currently I program precision milling machines for the desired product,
in the most efficient manner.
References available upon request.
Contact this candidate