Engineer Customer Service

STEVE D. LONG

**** ******* *****

Mesquite Texas 75181

Cell-972-***-****

OBJECTIVE:

To work in an environment which will allow me to participate in all aspects of a

given project including, but not limited to Software Development, Customer Interfacing,

and Requirements Documentation.

EDUCATION:

BS-Computer Science (Graduated Dec 17, 2011)

University of Texas @ Dallas

AS- Computer Science (Graduated May 14, 2009)

Richland College – Richardson, TX

AAS- Electronics Engineering Technology (Graduated Aug 1993)

Rose State College- Midwest City, OK

HIGHLIGHTS:

• Programming skills in Java and C++ and C#

• Excellent understanding of multithreading and synchronization.

• Experience with Rational Software Architecture (RSA) and Eclipse and

UNIX/LINUX.

• Experience with SQL Server 2008 and IBM DB2..

• Sufficient in creating table relations and views associated with SQL Database

• Experience using JDBC to manipulates SQL Database.

• Developing JSP’s and Servlets

• Currently working with HTML and CSS

• Familiar with MVC platform

• Familiar and have worked with XML

• Very sufficient in the use of the Java API.

• Excellent Verbal and Customer Service communications skills

• Experience Developing Android Applications.

• Published Android App on Google Play Store.

WORK HISTORY:

Jack Henry and Associates - Allen, TX

Software Engineer

3/2012 to Present

• Responsible for developing Java EE and SE applications using RSA (Rational

Software Architecture) in a Web Sphere Server environment.

• Perform backend development using JDBC or writing SQL queries.

• Perform front end development using HTML, CSS and JavaScript.

• Responsible for troubleshooting JSP and Servlets when required.

• Responsible for gathering and writing requirements documents and estimates

• Provide customer support before, during and after deployment.

FEI Company – Dallas, TX

Senior Field Service Engineer

8/2006 to 3/2012

• Conduct onsite installation of Focused Ion Beam Electron Beams and Dual beam

Semiconductor Equipment.

• Participated in the promotion and sales of new equipment on a casual basis

• Responsible for trouble shooting Systems High Vacuum, Fiber Optics

Communication, Electronics Controls and Software related issues.

• Conduct onsite and phone support for customers and other Field Service

Engineers

• Responsible for developing a positive working relationship with customers

through direct and conference meeting interactions.

• Provided appropriate input which is used for updating and corrections of FEI

system documentations.

• Provided input for various reports including identifying and isolating unique

problems with system.

• Provide feedback to quality team.

• Traveled to customer sites on short notice to resolve problems or support other

Field Engineers.

Photronics Incorporated - Allen, TX

Senior Equipment Engineer

5/99 to 8/2006

Performed the installation and repair of Semiconductor Equipment. This included, but

was not limited to Focus Ion Beam Equipment, Etchers, and Process Equipment. This is

achieved in a Class 10 Clean Room environment. This requires the knowledge of

Electronics, Mechanics, Flow Controls, Fiber Optic, Robot programming using Teach

Pendent, Laser Alignments (Qc Optics particle detection systems), and High Vacuum

Systems. This also requires a strong knowledge of Windows XP, NT, C++, and UNIX

based systems.

• Perform Preventive Maintenance on all equipment.

• Write Trouble Shooting, Computer Programming, and Process Modification

Procedures.

• Perform Modification, and Equipment Designs.

• Provide input to the needed modification of Equipment Contracts.

• Provide the necessary Equipment training to less experience Technicians.

• Responsible for ordering parts, and maintaining the correct inventory.

• Write Engineering Change Notification’s for Equipment needed .

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