Quality Control Manager

Cufinda Lewis

Document & Imaging Specialist/Weekend Supervisor - WilmerHale, Merrill Corp

Bronx, NY

******@*****.*** - 917-659_7971

WORK EXPERIENCE

Document & Imaging Specialist/Weekend Supervisor

WilmerHale, Merrill Corp - New York, NY - August 2011 to Present

Answer phones, received and process client litigation support, copy and imaging job request, fax

correspondence domestic and internationally. Proactively build client relationships by conducting daily

customer satisfaction surveys. Resolve client issues and concerns diplomatically, professionally and time

delivery and product quality. Use personal judgment and initiative to develop effective and constructive

solutions to challenges and obstacles. Using Law PreDiscovery 6.0 and Adobe Acrobat 9 and 10 to scan, print,

Convert and export files combining supported files in acrobat. Duplicate CD, DVD kanguru disc duplicator and

various CD/DVD suites, including Nero, Roxio Power DVD. Managing my shift to do the same and much more

Document Specialist, I

Deutsche Bank - New York, NY - June 2010 to August 2011

copy, scan, print using Deutsche Bank techniques and procedures to keep up standards of excellence.

Use quality control techniques to assure the best work is given to client. Bind and assemble documents for

presentation using GBC, Velo and wire binding materials and machines.

Document & Quality Control Specialist

White & Case LLP, Pitney Bowes - New York, NY - January 2008 to January 2009

Answer phones, received and process client orders, fax correspondence domestic and internationally.

Proactively build client relationships by conducting daily customer satisfaction surveys. Resolve client issues

and concerns diplomatically, professionally and time delivery and product quality. Use personal judgment

and initiative to develop effective and constructive solution to challenges an obstacles. Create PDF, data

entry of employee's work, weekly reports to manager on staff progress. As a Document Specialist, I copy,

scan and label documents. Use quality control techniques to assure the best work is given to client. Bind

and assemble documents for presentation using GBC, Velo and Acco binding materials and machines. Use

company software for scanning, printing and OCR.

Document & Quality Control Specialist

Tran perfect Document Management, Inc - New York, NY - January 2006 to January 2008

As a Document Specialist, I copy, scan and label documents. Use quality control techniques to assure the

best work is given to client. Bind and assemble documents for presentation using GBC, Velo and Acco binding

materials and machines. Use company software IPRO for scanning, printing and OCR.

Document & Quality Control Specialist, Shift Trainer

IKON Office Solutions, Inc - New York, NY - August 2002 to January 2006

As a Document Specialist, I copy, scan and label documents for law firms. Print and distribute paperwork

for employees. Train new employees to copy, scan, label and assemble documents on various copiers and

equipment using IKON's techniques and procedures. Continue to train existing employees using IKON's

techniques and procedures to keep up standards of excellence. Use quality control techniques to assure

the best work is given to client. Duplicate media material such as CDs, DVDs, audiotapes and videotapes.

Bind and assemble documents for presentation using GBC, Velo and Acco binding materials and machines.

Assemble boxes and box documents for delivery using IKON's technique and presentation procedures. Trained

to manage shift under direct supervision of Shift Manager

Sales Associate

The Vitamin Shoppe - New York, NY - January 2002 to December 2002

Assisted customers with credit transactions, refunds, store credit, packing products, finding items in the store.

Replaced items on the shelf that customers have returned left Answered phones, set up registers to open and

close store. Counted cash register tills to balance one hundred dollars at the beginning and end of each shift,

Maintained and updated customer computer database

EDUCATION

Associate of Arts

University of Phoenix - New York, NY

June 2010 to 2012

Certificate of Achievement

Morris Heights Health Center - New York, NY

December 2009 to June 2010

University of Phoenix New York - New York, NY

June 2010

Marie Smith Academy - New York, NY

August 2001

High School Diploma

JJ Ross Memorial High School

September 1992 to June 1994

ADDITIONAL INFORMATION

SKILLS:

Excellent phone manners, hard worker, fast learner, flexible, great team player and have the ability to work

alone, exceptional organizational skills and a strong ability to multi-task. Knowledge of the Internet and

appreciates challenging projects.

SOFTWARE and EQUIPMENT

Microsoft word, Excel, PowerPoint, Microsoft Office Outlook, File Maker Pro 10, Command WorkStation, Scan

to File, IPRO, Capture Perfect, Xerox Free Flow Make-ready 4.0.0.13 6.0.0.13.0209.2, Law PreDiscovery &

Adobe Acrobat 9 and 10 Pro

Xerox: Free Flow Scanner 665, Fi-5750c

Xerox: Docutech 6100

Konica Minolta bizhub Pro

920, 6500 and C500, HP color lasser jet 4700n & 4250n

CANON, Laser class 730i

Image Runner 105, Image Runner Advance C9075 Pro, 8105, 6075 & C7055

IR 7105-B2

Power Line Electric Cutters, EH-3, IDEAL 4810-95

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