Customer Service Manager

ANTONIO T. HOLMES

**** **** **** ***** ** . Atlanta, Georgia 30331 . Mobile 843-***-**** .

***************@*****.***

EDUCATION Florida A&M University, Tallahassee, FL

Degree Earned: B.A. in Economics with a Minor in International

Business.

EXPERIENCE

93 East Apartments, Atlanta, Georgia

July 2013- Present

Mckinley, Inc.

General /Area Manager

Provide superior customer service and support to all tenants and

direct reports to create tenure with the managing company.

Direct and Monitor all financial transactions as it pertains to the

day to day operations for the portfolio.

Create and manage an annual budget of $4.7M while maintaining an

occupancy rate of 95.7% to reach NOI.

Coordinate and supervise all maintenance, grounds, and office

personal to ensure all areas of job descriptions are met.

Maintain positive relationships with 29 ongoing vendors to ensure

timely and accurate product and services are delivered.

Consult with and provide current data to owners relative to

financing, purchasing, or selling of property.

Set goals and expectations for the various departments to exceed

company expectations by providing candid feedback and employee

coaching on a monthly basis.

Direct all new hire processes for various departments and manage

training expectations for all new starts to ensure job acclimation.

Promote team development and staff success by establishing

achievable goals/quotas to exceed company expectations.

CAU Suites/Heritage Commons Living Complex, Atlanta, Georgia

September 2011-May 2013

American Campus Communities/Clark Atlanta University

General/Area Manager

Maintained a 97% occupancy rate at two sister properties with

capacity for 1200 occupants through effective and efficient

operations and leadership of 58 staff members.

Developed and maintained business relationships with the Clark

Atlanta University leadership to ensure all university policies and

procedures are adhered to.

Created and managed a $3.5M budget while maintaining a 4% Accounts

Receivables rate for both properties.

Managed relationships and contracts with 33 vendors to ensure

accuracy of products and services provided with timely delivery and

completion of projects.

Implemented standard operating procedures and established

inter-property communications for consistent daily operations and

compliance with company policies and procedures.

Prepared and reconciled weekly payroll budget for accurate and

timely payment processing.

Maintained complete and accurate ledgers for monthly financial

reporting.

Led employee development activities and administered performance

rewards programs.

Addressed student conduct issues and coordinated judicial hearings

for disciplinary actions.

College Club Apartments, Tallahassee, FL

May 2009- September 2011

American Campus Communities

Assistant Manager/Leasing Manager

Within three months of being hired, decreased ongoing bad debt

delinquencies from $87,650 to $27,320 resulting in increased

profitability and decreased legal expenses.

Reduced previous tenant debt ratio by 79.6% for the first time in 7

years resulting in improved accounts receivables and decreased bad

debt collections.

Collected and tracked monthly rental payments ($367K per month) to

ensure accounts receivables balances were being minimized.

Prepared rental agreements and monitored traffic reports for

current and future prospects.

Selected as the only participant from the Florida Southern Region

to attend American Campus Communities' Inside Track Program to earn

my Residential Management License.

Pinnacle Airlines, Tallahassee, FL

August 2006- May 2009

Customer Service Supervisor

Developed staffing plans and monitored personnel activity.

Coordinated ground handling of aircraft including parking, loading

and unloading, securing, servicing, and providing flight crew with

required data for weight and balance calculations.

Managed and trained staff and ensured job functions were carried

out safely and effectively.

Performed daily inspections of inbound aircrafts, secured aircrafts

in accordance with security requirements, and conducted daily

inspections of ground equipment in order to maintain operations.

University Courtyard Apartments, Tallahassee, FL

April 2005-May 2009

Leasing Agent

Assisted in the creation and execution of new marketing strategies

to realize full occupancy.

Provided high level of customer service by answering all inquires

and conducting property tours.

Performed daily inspections of units and property to insure safety

of the residents was enforced.

Extracurricular Future Business Leaders of America Member

Activities Elizabeth Baptist Church Community Service Member

National Black MBA Leaders of Tomorrow Participant

The Diversity Leadership Program

Juvenile Justice Role Model Development Program

Inside Track Participant for General Managers

Skills/ Section 42, Section 8, Affordable Housing Program, Student Housing,

Certifications Multifamily Housing, Conventional Housing, Takeovers, Third Party

Management, Acquisitions/Property Rehabs, Experienced Property

Lease Up

Technical Microsoft: Word, Excel, PowerPoint, Internet Explorer, MRI, LAMS

Experience System, Strategic and Marketing Systems, ADP System, Lead2Lease,

Rent Grow, Nexus, Yardi, EMS, Blue Moon, Handy Trac, KeyTrak

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